ACH Operations Manager


Los Angeles, CA 90006

Posted 1 week ago

Job Description

The Company:FastPay is finance reimagined to meet the needs of hyper-growth digital industries. We are a collection of finance, entertainment, legal, media, technology, and design professionals providing innovative credit solutions to the most exciting companies in digital. Headquartered in Los Angeles, we have offices in New York, San Francisco, Framingham, and London. At FastPay, we like to think we look more like our clients than a traditional finance firm and a trip to any of our offices will confirm our unique culture.

What?s in it for you?

+ The opportunity to be part of a dynamic team fueling FastPay?s growth

+ A challenging opportunity in an ever-growing organization

+ Enormous exposure to the ever-growing FinTech space

+ Catered lunches, stocked kitchen, cool employee events, and many opportunities for professional development

The Role:The ACH Operations Manager is responsible for the smooth execution of all ACH payments across the FastPayNetwork platform. The FastPay Network simplified the media payment process for both agencies and suppliers by automating the workflow and expediting billings in annual media payments. In this newly created hands-on role, you?ll be responsible for building the function from the ground up while preparing to scale and expand the team as volume grows. You?ll be responsible for the application of NACHA Rules and regulatory requirements to all aspects of daily work.

Key Responsibilities:

+ Develop and implement business rules and processes around payment practices in collaboration with stakeholders; manage maintenance of and adherence to policies

+ Own day-to-day execution of ACH payments

+ Develop and implement fraud and risk mitigation factors

+ Investigate and resolve payments issues and fraud claims in collaboration with third party payment providers and various internal team

+ Deal directly with banks to manage exception scenarios such as stopping/returning ACH payments, clearing stuck payments, etc.

+ Provide support to internal customers and stakeholders on matters involving ACH receipt and origination

+ Work across multiple departments to ensure effective communication, process implementation, and loss mitigation

+ Utilize fraud-monitoring tool to proactively research possible origination fraud prior to processing


+ Bachelor?s degree

+ 5+ years of experience in ACH payments and compliance roles within a regulated financial services environment

+ Ability to exercise oversight, knowledge and understanding of ACH processes and policies in a complex financial operation

+ Strong understanding of ACH payment components, inclusive of PCI compliance

+ Strong understanding of treasury management systems and process

+ Problem-solving and decision-making skills, with the ability to analyze complex information to identify the key issue/action and drive resolution

+ Ability to build and lead a team

+ Effectively communicate across all levels both written and verbally

+ Experience and passion for creating process and collaborating with others

+ Strong analytical, problem solving and conceptual skills

+ Strong multi-tasking abilities

+ Detail-oriented, flexible, and able to work in a fast-paced environment while being able to meet strict daily deadlines

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