AOS Associate Technical Account Manager

SS&C Technologies

Jacksonville, FL 32232

Posted 1 month ago

Job Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.


Job Description


SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.


The AOS Associate Technical Account Manager is responsible for the ongoing delivery of high quality service to AOS clients that are onboarding or upgrading. The AOS Associate TAM functions as a business analyst and as a central point of contact for Advent’s most complex clients, managing their technical and operational needs related to their AOS service during projects.


The AOS Associate TAM has a detailed understanding of clients’ AOS dedicated environments, including all Advent products, integration points, customization, automation and workflow, and manages projects with other Advent teams. The AOS Associate TAM is responsible for high priority issue management and is an important contributor to major product and infrastructure upgrade planning. Occasional weekends required.


Job Responsibilities


+ Advocate for client success throughout project lifecycle


+ Evaluate product workflows and automation systems for AOS clients


+ Create and document client workflow related to automation


+ Manage product and infrastructure issues to resolution


+ Assigned account owner for AOS clients who are implementing and upgrading


+ Qualifications/Requirements


+ 1-2 years’ experience in technical support, systems support, professional services and/or account management


+ Knowledge of networking topologies and virtualized systems such as VMWare and Citrix


+ Knowledge of Microsoft SQL Server


+ Ability to manage multiple projects/responsibilities to planned deadlines and expectations


+ Ability to communicate information and conduct training effectively to a broad audience


+ Knowledge of back and middle office services such as account reconciliation, market data management, and account performance


+ Strong knowledge of data related workflow and automation in the Advent product platform, including 3rd party integration


+ Knowledge of Advent Portfolio Exchange and Advent Custodial Data


Why SS&C?


Working at SS&C is balanced and fair – especially in challenging times. We offer flexible work schedules, time off, and so much more to keep you healthy, safe, and productive. SS&C offers:


• Hybrid Schedule featuring 8-10 days in the office monthly combined with working from home• Competitive base salary plus EXCELLENT benefits (including medical, dental, vision, STD, LTD and more)!• 401k Matching Program• Global Flexible Time Off Policy (personal/vacation time)• Sick Leave Policy• Ten company-paid holidays in a full calendar year• Eligible for an annual performance-based bonus program• Tuition Reimbursement up to 70% and Professional Development up to 100%• Charitable Matching Program• Business Casual dress code (includes jeans)• Exposure to many key business groups within the company, including regular interaction with senior management and opportunities for advancement.


SS&C Advent is an equal opportunity employer, committed to a diverse workforce. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.



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