Advanced Solutions Architect - Contact Center - US - Remote

Ringcentral, Inc. • Denver, CO 80208

Posted 2 weeks ago

Job Description

RingCentral is looking for an experienced Advanced Solutions Architect - Contact Center will be focused on architecting and integrating RingCentral solutions within client operations. This opportunity involves expert level software architecture skills, client interactions to understand all requirements, and translation of those requirements into an optimal client outcome. Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues. The Solution Architect will have a strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.

Responsibilities

Provide domain expertise in the following areas: application development, customer engagement applications, cloud technology infrastructure, business process management

Represent RingCentral as the design authority for the delivery of architecture artifacts, supporting customer migration from Legacy Unified Communications / Contact Center technology to RingCentral products

Develop necessary solutions and plans to ensure projects and solutions fulfill the company's business strategies

Analyze business requirements and client issues to develop appropriate technical solutions and their framework

Design, test, and inspect customer data and voice topology. Assist with modeling, analysis, and planning

Design migration plans to support the transition to Cloud Architecture from legacy applications

Provide consulting services to customers; conduct workshops, whiteboard discussions and deliver technical solutions positioning RingCentral solutions

Resolve discrepancies between proposed systems and enterprise quality and security standards

Manage multiple technology vendors providing integration analysis and test plans

Ensure deals/solutions are aligned with portfolio objectives and best practices

Act as a contributing member of the project team from project inception to completion

Collaborate with project managers and other staff members to develop budgets and timelines for solutions

Interface and work with key internal groups to improve client experience

Product Management: Provide market feedback and suggest product improvements

Marketing: Develop/update marketing materials and improve industry message/positioning

Sales: Follow and work to continuously update RingCentral's established sales enablement business processes to streamline qualification, pricing and transition to project execution while minimizing disruptions to the business and improving quality of deals

Keep skills updated and remain proactively aware of industry events / trends

Travel as necessary to support Sales and Services (up to 35%)

Ability to multi-task and work in a fast-paced quick changing environment

Expertise

10+ years of experience with a minimum 5 years in a Customer Engagement Solution Architecture role

Significant experience working with UC/Contact Center vendors, with experience in the techniques that lead to, the production and design of complex cloud communication systems

Requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration

Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications

Design with Ability to integrate multiple data sources and databases into one system for advanced analytics and data management solutions

Technical knowledge of networking and routing is required

Strong Skills in Applications development, mainly within Web communication and customer engagement technology

Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Excellent knowledge of software and application design and architecture, with emphasis on RESTful API architecture

Knowledge with different database technologies involved to deliver a differentiated customer experience in the Contact Center environment

Excellent communication, change management, and presentation skills

Skilled in socializing technical architectures among customer organizations within Business, IT and operations

Knowledge with Customer engagement technology via Voice, Video

communications and data network requirements for optimal performance

Tier4

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