Application Support Specialist - SAP HR

Munich Re • Princeton, NJ 08544

Posted 1 week ago

Job Description

Note to internal candidates - we will consider candidates at the F or G band depending on experience.

The Application Support Specialist has deep functional and technical knowledge of the applications and the application landscape in the scope of his/her responsibility. Provides application maintenance and support services to users or to service delivery functions and contributes to the smooth operations of a dedicated application or application class.

The position will oversee and manage all IT Group related activities and is the single point of contact between Munich Re (Business and IT Business Solutions) and the Application Managed Service(AMS) Vendor.

The Application Support Specialist will prioritize requirements and application changes for the AMS vendor and steer the AMS vendor to ensure quality of delivery. Manage operational oversight of vendor performance for specific services delivered by the vendor.

IT Group Related

* Experience with SAP ABAP HR development with min 5+ years of experience including HR Renewal.

* Well versed with SAP HCM knowledge in OM/PA, Benefits, ECM, Payroll and Time module

* Familiarity with Fiori SAPUI5 development, configuration using WEB IDE

* Extensive application support background, with experience in managing priorities, workloads and coordinating the resolution.

* Knowledge of SAP support methodologies and tools

* Strong problem solving, troubleshooting and analytical skills

* Understanding of design/architecture of complex solutions

* Knowledge in documenting specification and technical solutions.

* The key sourcing contact between the various Business Solutions function/service and the AMS vendor

* Identifies technical-related requirements

* Has knowledge of user base for the product

* Responsible for the technical direction of application

* For Third Party Software facilitates coordination between the AMS vendor and Third Party software vendor

* For Third Party Software coordinates contract administration and procurement activities

* Has knowledge and understanding of product/application license requirements in conjunction with IT Administration

* Manages the entire life cycle of the application from introduction to the environment to completion of Phase Out

* Ensures the application goes through the "De-Commissioning" process when the product is being retired

Vendor Management Related

* Ensure the operation, support and maintenance of software products over the complete lifecycle of the product to agreed upon SLAs and quality criteria

* Supports investigation of problems and incidents in applications and services (2nd level) and assists with the implementation of agreed remedies and preventative measures

* Monitors and manages management to 3rd level support

* Coordinates production deployments

* Reviews and approves work estimates

* Oversee backlog management, release planning and rollout plans by the vendor

* Receives Status reports and is responsible for communicating status to relevant IT stakeholders

* Perform lessons learned as required.

The position is responsible for all measures, methods and quality criteria which are necessary for smooth application operations (i.e., resolution of incidents within SLAs) and to deliver application changes within budget.

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