Summary: The Asset Protection Coordinator (“APC”) is primarily responsible for preventing and deterring theft and limiting the loss of Company assets/products in the store(s) to which he or she is assigned, through provision of attentive customer service and the effective implementation of other loss prevention programs and strategies. While the APC reports directly to a Store Manager (“SM”), he or she will also work closely with the Asset Protection and Analytics Department to understand and implement loss prevention programs and strategies with the assigned store(s). The APC also gathers information and provides feedback about theft and loss within the store(s), and suggests changes to improve the effectiveness of the Company’s loss prevention programs and strategies. This is not a covert/undercover position; the APC wears a CVS uniform to be immediately identifiable as a CVS colleague. Essential Functions: • Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests. • Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters. • Contributes to the execution of Store Shrink Action Plan through execution and follow-up of internal, external, and operations components of the plan. • Inspects high-risk categories and assets/products regularly to detect and deter theft activity. • Ensures use of approved asset/product protection equipment and the security labeling program. • Conducts colleague and vendor bag checks per company guidelines. • Prepares reports as requested by management, including reports of theft incidents, as well as other significant events and activities related to loss prevention. Document the completion of projects, tasks and incidents through daily and/or weekly reports, as requested by management.
· Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective loss prevention monitoring. · Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks. · Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers. · Able to engage and communicate well with customers and provide excellent customer service. · Able to communicate effectively, both verbally and in writing. Able to prepare and submit reports to management as requested. · Able to communicate effectively with both direct manager, the SM, and the Asset Protection team. · Work a flexible schedule that will include nights and weekends. · Able to drive or travel between stores during the work day if assigned to multiple stores.
Possess at least one (1) year experience in a customer-facing role within CVS Pharmacy or in a similar retail work environment or customer service setting.
Verifiable High School diploma or GED is required.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.