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Overview Opportunity: Assistant Executive Housekeeper Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction. Potential Career Path Executive Housekeeper Assistant General Manager General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. Answer inquiries pertaining to hotel policies and service and resolve guests complaints and concerns. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Take inventory and submit periodic inventory orders to insure supplies are purchased timely. Prepare required paperwork pertaining to departmental functions. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Develop and implement policies and procedures for the operation of the department or the hotel. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. Perform other duties as requested by management. Position Requirements High School diploma or equivalent preferred. Two years previous housekeeping supervisor experience required. Work Environment and Context Work schedule varies and may include working on holidays and weekends or occasional alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets. Join the Legacy of Strength! Hershas legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement. Hershas rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry. Serve. Stretch. Succeed. Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.
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