Assistant Manager - Portland

Planet Fitness • Portland, OR 97201

Posted 1 week ago

Job Description

Job Summary

The Assistant Manager will be responsible forassisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
    • Member service oversight - Ensuringstaff is providing a superior customer experience at all times.
    • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness prefered
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of ageor older.
Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionallylift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.



Job Details

Location:  Portland, OR 97201

Employment Type:   Full-Time

×

Sign Up for Daily Job Alerts.

Thank You

You will receive your first job alert within 24 hours.

Similar Jobs

    Browse Jobs | Terms & Conditions | Privacy Policy | Unsubscribe
    POWERED BY    

    POWERED BY  

    Assistant Manager - Portland

    Planet Fitness • Portland, OR 97201



    By clicking the button above, I agree to the Upward Terms of Use and Privacy Policy and to receive SMS, text alerts and email job alerts from Employers and Upward at the phone number or email provided above or in my resume. Standard message rates apply. Consent is not required for use of this service.