Assistant Manager - Sherwood

Planet Fitness • Sherwood, OR 97140

Posted 2 weeks ago

Job Description

Assistant Manager

Job Summary

We invite you to join the team that empowers people. Planet fitness, the judgment free zone is looking for an individual who will influence, lead and coach a group of people to achieve greatness.
Within our franchise we are growing rapidly and so is our organization with over 1,500 locations worldwide. We are looking for responsible energetic individuals to be apartof our team.

Every person has their own management style however, we are in the business of changing lives, so we have some non-negotiables that we live by.
-Happy members
-Happy staff
-Superior customer service
The Club Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. You need to be confident about leading a team and owning responsibility!

Do you work well on a team that is all striving for the same goal? This Planet Fitness team functions at a high pace work environment all while delivering 101% customer service. As the assistant manager, you would be the Managers right hand while learning the responsibilities and daily duties of management.

Perks of the Job

  • 401K
  • Sign-up fees waived for family
  • Staff membership
  • Tanning Certification

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving employee issues or concerns.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Multitasking is not key, it's mandatory
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Assist in overseeing cleanliness and maintenance of the facility. (You better be ready to glove up, we lead and teach by example.)
Assist in ordering of supplies using a specific budget based, on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.


Superior customer service skills
Solid supervisory, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Bi-lingual a plus
Current CPR Certification required, or Plant Fitness will help you obtain
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Experience working as a Member Service Representative at Planet Fitness is a plus.
Extended standing and walking during the shift. (We won't judge if you're so happy that you skip)
Continual talking in person or on the phone during the shift.
Must be able to occasionally lift 50 lbs.
Will occasionally encounter hazardous chemicals during the shift.

We pride ourselves on doing our job to the best of our ability all while not taking ourselves too seriously! If you can see yourself as part of the team that helps change lives for the better in a customer service setting, please apply.

Job Details

Location:  Sherwood, OR 97140

Employment Type:   Full-Time


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    Assistant Manager - Sherwood

    Planet Fitness • Sherwood, OR 97140

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