The Credit Services team is responsible for implementation of credit policy for onboarding customers, processing of customer payments, and collections processes related to late or unpaid service charges and un-returned equipment. The Credit Services team also manages bad debt and handles all customer issues related to payments, such as payment application, misapplied payments and refunds.
This position will assist in the development and analysis of new Credit Services strategies, partnering with operations partners and subject matter experts to create new approaches and improve risk mitigation performance. The successful candidate will assist in generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Gathers business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.
Supports analytics team with data extractions and manipulation for recurring and ad hoc reporting.
Develops/selects methodologies to derive answers to business problems.
Designs and implements tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Analyzes data to provide meaningful insights. This individual must have data manipulation and interpretation skills, and be able to quantitatively assess business problems.
Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders.
Creates presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Clearly communicates analysis and complex concepts to non-subject matter experts orally and in writing.
Conducts interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Performs other duties as may be requested by manager.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced skills in Excel, PowerPoint and Access
Quantitative analysis skills
Detail oriented, self-motivated, proactive and results driven
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
BI reporting tools such as Micro Strategy or Tableau
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Ability to research and analyze data
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of general accounting and billing procedures
Bachelor's Degree or equivalent combination of education and experience
Required Related Work Experience and Number of Years
Reporting Analytical experience - 1-3
Writing queries using SQL language - 1-3
Preferred Skills/Abilities and Knowledge
Knowledge of cable television products and services
Preferred Related Work Experience and Number of Years
Cable industry experience/knowledge
Process improvement experience