Associate Patient Service Specialist PRN ~ Eskind Diabetes & Endocrinology Clinic

Vanderbilt University Medical Center

Nashville, TN 37230

Posted 2 weeks ago

Job Description

**Discover VanderbiltUniversity Medical Center:**


Located in Nashville,

Tennessee, and operating at a global crossroads of teaching, discovery and

patient care, VUMC is a community of individuals who come to work

each day with the simple aim of changing the world. It is a place where your

expertise will be valued, your knowledge expanded and your abilities

challenged. It is a place where your diversity — of culture, thinking, learning

and leading — is sought and celebrated. It is a place where employees know they

are part of something that is bigger than themselves, take exceptional pride in

their work and never settle for what was good enough yesterday. **Vanderbilt’s** mission

is to advance health and wellness through preeminent programs in patient care,

education, and research.


Click Here To View The VUMC Promise of Discovery


**Department/Unit Summary**


The **Vanderbilt Eskind Diabetes Center** is

an internationally acclaimed facility that offers comprehensive care to both

adults and children with diabetes. It offers a team approach to care that

includes diabetes specialists, diabetes educators and nutritionists. For

teenagers with diabetes, it also provides a seamless transition from pediatric

to adult care.


The Vanderbilt Eskind Diabetes Center is one of only

three diabetes centers in the U.S. accredited by the American Diabetes

Association for treating adult, children's and gestational diabetes. We are one

of the top five diabetes centers nationally for number of patients treated.


**Your Role:**


Provides service to

patient either pre-appointment, during or post appointment with regular

guidance. Responsibilities may include inbound/outbound telephone calls, cash

management, appointment scheduling, process of insurance updates and patient

check in/out.


**Key Responsibilities** **:**


+ Conducts patient check-in andcheck-out.


+ Schedules appointments throughclinical communication or direct request.


+ Provides positive firstimpressions utilizing customer service skills.


+ Ensures point of servicecollections.


+ Manages reception area,maintains orderly appearance of reception area; ensures method foraccountability of each patient check-in; proactively communicates appointmentupdates with patients.


+ The responsibilities listed area general overview of the position and additional duties may be assigned.


**Preferred Education,Skills, and Experiences:**


+ Strong customer serviceexperience is critical for this position


+ Telephone etiquette


+ Ability to get the job done andmaintain a smooth clinic flow


+ Team player


+ Detail-oriented


+ Medical office / clinicexperience highly desired


+ Internal candidates preferred


+ Familiar with EPIC


**TECHNICAL CAPABILITIES:**


_CUSTOMER SERVICE (NOVICE):_ - A continuing focus on the needs and

requirements of customers, anticipating their needs, remaining sensitive to

customers while performing services for them, responsive to customer needs.


_PATIENT SCHEDULING (FUNDAMENTAL AWARENESS):_ - The ability to coordinate

and schedule patient appointments, surgeries and other office visits with

various computer systems in the hospital or clinic.


_MEDICAL TERMINOLOGY & DOCUMENTATION (FUNDAMENTAL AWARENESS):_ - The

ability to comprehend medical terminology and documentation in an office, or

surgical setting.


_PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS):_ - The ability to receive

and record patient information.


**CORE ACCOUNTABILITIES:**


+ Organizational Impact: Performsclearly defined tasks and methods described in detail to achievestandardized solutions that impact own performance with regular guidance.


+ Problem Solving/ Complexity ofwork: Follows a well established process to solve routine problems wheresolutions are clearly prescribed.


+ Breadth of Knowledge: Has basicjob knowledge of systems and procedures that are common to own job.


+ Team Interaction: Individuallycontributes to the team.


**CORE CAPABILITIES:**


SUPPORTING COLLEAGUES

(S1):


+ - Develops Self and Others:Continuously improves own skills by identifying development opportunities.


+ - Builds and MaintainsRelationships: Seeks to understand colleagues priorities, working stylesand develops relationships across areas.


+ - Communicates Effectively:Openly shares information with others and communicates in a clear andcourteous manner.


DELIVERING EXCELLENT

SERVICES (S1):


+ - Serves Others withCompassion: Invests time to understand the problems, needs of others andhow to provide excellent service.


+ - Solves Complex Problems:Seeks to understand issues, solves routine problems, and raises properconcerns to supervisors in a timely manner.


+ - Offers Meaningful Advice andSupport: Listens carefully to understand the issues and provides accurateinformation and support.


ENSURING HIGH QUALITY

(S1):


+ - Performs Excellent Work:Checks work quality before delivery and asks relevant questions to meetquality standards Ensures continuous improvement.


+ - Ensures ContinuousImprovement: Shows eagerness to learn new knowledge, technologies, toolsor systems and displays willingness to go above and beyond.


+ - Fulfills Safety andRegulatory Requirements: Demonstrates basic knowledge of conditions thataffect safety and reports unsafe conditions to the appropriate person ordepartment.


MANAGING RESOURCES

EFFECTIVELY (S1):


+ - Demonstrates Accountability:Takes responsibility for completing assigned activities and thinks beyondstandard approaches to provide high-quality work/service.


+ - Stewards OrganizationalResources: Displays understanding of how personal actions will impact departmentalresources.


+ - Makes Data Driven Decisions:Uses accurate information and good decision making to consistently achieveresults on time and without error.


FOSTERING INNOVATION

(S1):


+ - Generates New Ideas:Willingly proposes/accepts ideas or initiatives that will impactday-to-day operations by offering suggestions to enhance them.


+ - Applies Technology: Absorbsnew technology quickly; understands when to utilize the appropriate toolsand procedures to ensure proper course of action.


+ - Adapts to Change: Embraceschange by keeping an open mind to changing plans and incorporates changeinstructions into own area of work.


**Shift Hours:**


Monday –

Friday 8:00 a.m. – 5:00 p.m. are the office hours; however, this position

is PRN. The candidate selected will work on an as needed / PRN basis.


**VUMC RecentAccomplishments**


Because we are committed

to providing the best in patient care, education and research, we are proud of

our recent accomplishments:


· **USNews & World Report:** \#1 Hospital in Tennessee, #1 Health Care

Provider in Nashville, #1 Audiology ( **Bill Wilkerson Center** at http://www.vanderbilthealth.com/billwilkerson/ ), 9 adult and 9 pediatric clinical specialties

ranked among the nation's best, #15 Education and Training


· **TruvenHealth Analytics:** among the top 100 hospitals in the US


· **Becker'sHospital Review:** one of the "100 Greatest Hospitals in

America"


· **TheLeapfrog Group:** grade "A" in Hospital Safety Score


· **NationalInstitutes of Health:** among the top 10 grant awardees fo


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