Asst. General Manager

Crunch Fitness Int'l • Hudson, MA 01749

Posted 2 days ago

Job Description

Crunch Fitness is looking for an Assistant General Manager to join their team!

Job Summary:

The Assistant General Manager (AGM) will help ensure the smooth and efficient operational procedures within all departments enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

Financial & Club Operations
  • Monitor revenue, expenses, payroll for each department on a bi-weekly basis.
  • Manage budget by planning, forecasting, and monitoring revenue for each department.
  • Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance.
  • Training and supervising all club employees while helping the Regional General Manager facilitate all delegated projects and responsibilities.
  • Educating the management and staff and ensuring implementation of proper company policies and procedures.
  • The AGM will also have thorough knowledge of club services, programs and products as well as current knowledge of key competitors.

Member & Team Member Relations
  • Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Act as a leader to promote member engagement and provide each member with an exceptional club experience.
  • Greet members, cultivate relationships, and encourage member connectivity by promoting an engaging and welcoming environment throughout all departments.
  • Perform club audits to ensure that all areas of the club are clean, neat, organized, and in like new condition.
  • Demonstrate a positive attitude and ensure team members are providing the highest level of customer service, cleanliness, and financial performance.
  • Ensure Key Performance Indicators (KPI's) are followed and all departments are meeting or exceeding budgetary goals and metrics.
  • Recruit, hire, and mentor employees to promote career growth through training, development, and performance assessment.
  • Assist with new hires, promotions, employee status changes, and terminations. Manage club attrition and develop appropriate succession plans within the club and region.
  • Coordinate disciplinary actions and terminations with Regional General Manager and Human Resources Manager.
  • Prepare and facilitate club meetings to review policies and procedures, discuss club promotions, and ensure positive club morale.

Professional Development
  • Responsible for developing their own personal development plan with the Regional General Manager. The Regional General Manager will report progress to the CEO.
  • Attend applicable certifications needed to prepare for the General Manager role.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.


Minimum 2 years of fitness club experience. Ideally in management.

Job Details

Location:  Hudson, MA 01749

Employment Type:   Full-Time


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    Asst. General Manager

    Crunch Fitness Int'l • Hudson, MA 01749

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