Looking for a career, not just a job? Want to join a dynamic team working for an international industry leader? Enjoy an energetic work atmosphere? Bertrandt US may be just what you have been looking for!
Bertrandt Group is a leading solution partner for all technology trends. Our clear objective is to help shape the digital and electronic future. In the automotive sector, we have organized our expertise across all our sites into four Divisions: Electronics, Product Engineering, Physical, Production & After Sales. In addition, we support customers from numerous other sectors with our comprehensive know-how: from the energy and aerospace industries and mechanical and plant engineering to medical technology. Around 12,000 employees at more than 50 sites worldwide are committed to successfully implementing our customers’ projects every day.
This is a high-visibility role in the Group After Sales organization. The “Diagnostic Technical Author” is an expert in the automotive after-sales service domain. This candidate must understand and embrace the OBDII Diagnostic manual deliverable, which is designed to support aftermarket dealers in accordance with EPA/CARB regulations.
The role is responsible for authoring OBDII diagnostic repair information manuals and repair service information for aftermarket technicians. Providing this support is required to ensure compliance with environmental and legally mandated diagnostics and service-related information.
+ Ensure a high degree of accuracy and timely delivery of OBDII diagnostic manual information to aftermarket dealers.
+ Gather all necessary information for preparation and publication of OBDII diagnostic manuals for VW and Audi carlines.
+ Perform initial review of VW and Audi supplied OBDII diagnostic repair information data and wiring diagrams, and assess the scope of necessary edits and validation.
+ Use XML/SGML-based application to author VW and Audi supplied OBDII files to produce Service OBDII diagnostic manuals.
+ Apply technical writing skills, as well as automotive service engineering, and electrical troubleshooting experience to author diagnostic repair information.
+ Review completed OBDII diagnostic manual for compliance with quality and delivery standards.
+ Process and resolve feedback on the quality of OBDII diagnostic repair information.
+ Adapt to production and environmental changes, and editorial processes, and generates ideas for process improvements.
+ Monitor and follow up on the progress of all projects in accordance with schedule and deadlines.
+ Ensures availability and display of OBDII diagnostic repair information on VW and Audi service information websites
+ AAS degree in automotive technology
+ Strong automotive technical writing skills
+ Years of Experience: 3-5 Automotive Diagnostics / OBDII
+ BS degree in automotive technology or equivalent is desirable
+ Excellent cross-functional communication
+ Superb presentation
+ Ability to organize data
+ Quality driven and reliable – high attention to detail
+ Strong analytical and problem-solving skills
+ Effective operational organization, time management & planning
+ Project execution. Efficient and effective solution delivery
+ Adaptive planning & flexibility - ability to respond to change, report progress, and stick to a plan
+ Skilled in the use of software, Arbortext, EPIC
+ Strong computer skills, XML/SGML, Excel, Word, PowerPoint
Specialized skills, knowledge, or certifications unique to this role
+ Arbortext / EPIC XML/SGML experience
+ Automotive ODBII diagnostic knowledge
+ Strong knowledge of OEM and/or aftermarket diagnostic tools
+ EPA/CARB regulatory knowledge
+ German language knowledge, desired
+ Service information experience
+ Dealer service experience
+ Experience with service applications and systems
+ Complete and comprehensive benefits package including Med/Dent/Vision
+ Employer paid STD/LTD/Life
+ 401k Retirement program
+ Generous paid vacation/sick/holidays
+ Creativity encouraged in a fun, friendly work environment
Bertrandt US, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External Company URL: http://www.bertrandt.com/en/