Automotive Service Advisor

Bob Bell Ford • Baltimore, MD 21201

Posted 2 weeks ago

Job Description


Isn?t it time you took your automotive service advisor career further with Bob Bell Ford?

Job Description:

  • Quick Lane Service Advisor greet customers and assist them with any inquiries they may have
  • Quick Lane Service Advisor perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Quick Lane Service Advisors prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Quick Lane Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer?s vehicle.

Join our winning automotive service team - apply today!

As a Quick Lane Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 

  • Prior experience working with customers and providing an exceptional experience
  • Sales including inside sales, outside sales, or retail sales is a plus
  • Previous automotive service advisor experience preferred, not required
  • Outgoing personality with expertise at developing relationships (i.e., a ?people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Must be willing to submit to a background check and drug screen
  • Valid U.S. driver's license

About Our Dealership:

We at Bob Bell Ford want to make our service departments as efficient as our vehicles.  And we know that starts with our most valuable resource ? our employees.  As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles ? from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles ? and Ford is looking for employees with the talents and skills to take us even further.  Help us bring the industry back home ? apply today!

Our Dealership's Commitment To You:

  • Full Benefits Package
  • 401(k)
  • We are a large volume dealership - plenty of customers to talk to!
  • HUGE inventory to fit your customers' needs
  • High Customer Satisfaction For Both Sales & Service!
  • A Professional And Respectful Work Environment
  • Top Training and Selling Processes To Properly Assist Today?s Customers   

Join our winning automotive service team - apply today!


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