Automotive Service Advisor / Service Consultant

Keffer Chrysler Dodge Jeep Ram • Charlotte, NC 28227

Posted 3 weeks ago

Job Description

Automotive Service Advisor



Keffer Chrysler Jeep Dodge Ram in Charlotte is a fast-paced dealership offering a great opportunity to the right person! If you are an outgoing, motivated, energetic person with customer service experience in the automotive industry, then APPLY NOW!

Job Description:

The Service Consultant is responsible for building strong customer relationships and selling the technicians time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

  • Ensure that customers receive prompt, courteous, and effective service
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services, and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses, and possible changes
  • Ensure customer has a positive dealership experience
  • Know the product well enough to answer characteristic and operational questions regarding the customers vehicle

Job Requirements:

Job Requirements:


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