Job Description

Valvoline Instant Oil Change has an immediate opening for a full-time Manager. We offer Valvoline Super Pro computer based training programs and a friendly working environment.  Great communication skills and attitude, willingness to learn and the ability to work well with others as part of a team is essential. Automotive experience is required.

Auto Service Center Manager Job Benefits:

• Weekly Bonus Program
• Quarterly Bonus Program
• Paid holidays
• Paid vacation time
• Paid weekly  
• Salary dependent upon experience

Position Purpose:
To ensure every customer receives exceptional customer service, while providing thorough and complete professional service. Create and maintain a professional and pleasant environment with honesty and integrity for customers and employees.

Auto Service Center Manager Job Responsibilities:

• Develop and maintain weekly employee schedule to meet demand.
• Hire, train and develop technicians through computer programs and hands on training methods.
• Place weekly inventory order(s) and manage proper inventory levels.
• Manage daily operations to provide exceptional customer service.
• Inform and communicate with customers regarding vehicle requirements necessary to properly maintain their vehicle.
• Ensure employees follow safety guidelines & use personal protective equipment.
• Teach and manage that all employees follow policies and procedures as outlined in the Employee Handbook.
• Ensure facility and equipment is clean, organized and well maintained.
• Provide excellent customer service skills in dealing with unexpected problems.
• Ability to train others to properly operate machines and equipment to service vehicle systems.
• Ensure the store is opened and closed on-time and properly.
• Other duties as requested or assigned.

Auto Service Center Manager Requirements/Competencies:

• Customer service skills to manage customer’s experience and difficult customer situations.
• Integrity and honesty in all aspects of service center operations.
• Basic computer skills to enter the customer and vehicle information correctly and complete inventory orders and employee schedule.
• Cash handling skills.
• Management and supervisory skills.
• Management of training program and service procedures for technicians.

Auto Service Center Manager Education/Experience:
High school diploma or GED, minimum 2 years management experience in automotive service or similar management experience required. Hands on experience with automotive oil change and system(s) maintenance.