Automotive Service Center Manager

Valvoline Instant Oil Change

Elgin, IL 60123

Posted 5 days ago

Job Description

Valvoline Instant Oil Change has an immediate opening for a full-time Manager. We offer Valvoline Super Pro computer based training programs and a friendly working environment.  Great communication skills and attitude, willingness to learn and the ability to work well with others as part of a team is essential. Automotive experience is required.

Auto Service Center Manager Job Benefits:

  • Weekly Bonus Program
  • Quarterly Bonus Program
  • Paid holidays
  • Paid vacation time
  • Paid weekly  
  • Salary dependent upon experience

Position Purpose:
To ensure every customer receives exceptional customer service, while providing thorough and complete professional service. Create and maintain a professional and pleasant environment with honesty and integrity for customers and employees.

Auto Service Center Manager Job Responsibilities:

  • Develop and maintain weekly employee schedule to meet demand.
  • Hire, train and develop technicians through computer programs and hands on training methods.
  • Place weekly inventory order(s) and manage proper inventory levels.
  • Manage daily operations to provide exceptional customer service.
  • Inform and communicate with customers regarding vehicle requirements necessary to properly maintain their vehicle.
  • Ensure employees follow safety guidelines & use personal protective equipment.
  • Teach and manage that all employees follow policies and procedures as outlined in the Employee Handbook.
  • Ensure facility and equipment is clean, organized and well maintained.
  • Provide excellent customer service skills in dealing with unexpected problems.
  • Ability to train others to properly operate machines and equipment to service vehicle systems.
  • Ensure the store is opened and closed on-time and properly.
  • Other duties as requested or assigned.

Auto Service Center Manager Requirements/Competencies:

  • Customer service skills to manage customer’s experience and difficult customer situations.
  • Integrity and honesty in all aspects of service center operations.
  • Basic computer skills to enter the customer and vehicle information correctly and complete inventory orders and employee schedule.
  • Cash handling skills.
  • Management and supervisory skills.
  • Management of training program and service procedures for technicians.

Auto Service Center Manager Education/Experience:
High school diploma or GED, minimum 2 years management experience in automotive service or similar management experience required. Hands on experience with automotive oil change and system(s) maintenance.

Job Details

Location:  175 S Randall Rd, Elgin, IL 60123

Employment Type:   Full-Time

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