Beneficiary Services Representative (PEBLO)

Avosys • Tucson, AZ 85704

Posted 2 weeks ago

Job Description


Avosys is a growing integrator of professional, technology and management solutions and services. Founded in 1998, we provide our services nationally to Federal, Commercial, Local and State clients. We know the foundation of our firm is our people and we continue to rise above our competition by hiring the best.


Avosys is seeking a Beneficiary Services Representative (formerly known as PEBLO) to support a multispecialty outpatient clinic in Tucson, AZ. This role provides information to active duty and Reserve Component members (Reserve and Guard) and commanders on program requirements, military benefits, legal rights, and the appeals process. Coordinate Aeromedical evacuation or other patient travel requirements, Temporary Disability Retirement Listings (TDRL), fitness for duty determinations, lines of duty and other program requirements related to the DES. Provide PEB findings to service member and medical staff.


* Use unique Military Health Care Computer Systems/Procedures

* Use Disability Counseling Guide for Physical Evaluation Board Liaison Officers (PEBLO)

* Plan and complete necessary Medical Evaluation Board (MEB) process activities

* Obtain, assemble, and forward all documents and records required by the Physical Evaluation Board (PEB)

* Receive and respond to inquiries from beneficiaries and other interested parties

* Coordinate with appropriate points of contact to best meet the member's needs for information and assistance

* Assist medical staff and other staff members on the regulatory and procedural aspects of profiling and disability processing

* Provide MEB orientation program and on the job training for assigned staff as required

* Brief various staff members

* Assure necessary arrangements are made for travel

* Update local program documentation such as patient handouts, training documents, checklists, operating manuals, etc.

* Advise service members and staff on PEB findings

* May require some travel to conferences for educational purposes in support of the program


* Associate Degree in business administration, management or health care organizations from an accredited college or university

* Two years of relevant work experience required

* Expert knowledge of the TRICARE health insurance plan and the USAF Disability Evaluation System (DES) program policies and reference manuals.

* In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation

* Tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers

* Master of oral and written communication and customer service principles, methods, practices and techniques analytic methods, to include using research tools and statistical analysis and, interpersonal relations practices

* Practical knowledge of basic principles and practices relating to the entire military healthcare delivery system

* Practical knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing

* Practical knowledge and understanding of TRICARE contract language, regional healthcare issues and initiatives, and other federal health benefits programs

For more information regarding this honorable opportunity to serve our Nation's Heroes and their families please contact Rene Reyna, Recruiter, at or (210) 955-9445.

Reference Code: CHS.AZ.BSR.1808

Position Type: Full Time

Location: Tucson, Arizona

Industry: Government Contracting

Shift: Day Business Hours

Travel: No

Salary: Based on Experience

Telework: No

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (210) 888-0775 or for assistance.


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