Branch Customer Services Associate/NASA HQ

NASA Federal Credit Union • Washington, DC 20022

Posted 2 weeks ago

Job Description


As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

We are currently seeking a talented Full-time Member Service Associate for ourNASA Headquarters (HQ) Branch located in the NASA Building in Washington, DC.

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules YOU control your career advancement as you learn and execute new skills.In addition to a solid compensation package, you have the potential to earn annual incentives over $10,000 annually by promoting products and services that improve our members financial lives.

We offer a generous benefit package:

  • Competitive compensation: $14.00 - $18.50hrly (commensurate w/ relevent experience)
  • 401(k) match to 5% of earnings immediate enrollment and 100% vesting
  • Choice of two health plans 80% employer contribution
  • Dental 85% employer contribution
  • Life Insurance no cost
  • Long-term Disability Insurance no cost
  • Employee Assistance Program no cost
  • Paid vacation
  • Paid sick time
  • 10 Paid holidays
  • Profit Sharing eligible


  • MSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is approximately 40 hours. Scheduled hours begin 30 minutes prior to opening and 30 minutes after close.
  • The NASA Headquarters (Washington, DC) Branchis open 8:30 am to 3:30 pm Monday Friday.

  • MSA's assigned to the NASAHeadquarterslocation are required to work Saturdays from 9:00 am 1:00 pm at other NASA Federal locations. Additionally, MSAs are scheduled to work a minimum of two Saturdays per month.



  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, and share certificates.
  • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Education and Experience

High school diploma or general education certification (GED).

  • MSA I - Minimum six months of relevant experience with basic teller transactions and/or cash handling
  • MSA II - Minimum of six months of relevant experience with advanced/complex teller transactions)
  • MSA III - Minimum of six months of relevant experience with advanced teller transactions and consumer/ home equity application processing.


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