Customer Service Manager

Corporation Service Co • Sacramento, CA 94204

Posted 2 weeks ago

Job Description

Enjoy making a difference for customers? So do we.

Branch Manager

Sacramento, CA

As an Onsite Office Manager you will lead various teams of customer service specialists in our Sacramento office, and potentially various locations across the United States, who are tasked with filing documents at state and local offices as well as the intake and processing of legal documents for Law Firms and Corporate Customers. You will be responsible for day-to-day operations and a diverse set of administrative duties to ensure our Sacramento office is running smoothly. In addition you will be responsible for developing and protecting client relationships.

Some of the things you will be doing:

* Ensuring the highest levels of productivity and quality while fulfilling customer needs

* Managing the strategic development of the existing client base by enhancing relationships at all levels within the client's organizations and protecting client relationships from competitor encroachment

* Directing and overseeing all aspects of CSC's customer service policies, objectives, and initiatives

* Designing and implementing improved processes or operational policies

* Responsibility for the full spectrum of employee management, development, and training

* Building relationships with state and local employees and other organizations that are doing business with CSC

* Participating in strategic efforts to bring new customers to CSC and communicating proactively to assess client satisfaction

What technical skills, experience, and qualifications do you need?

* 5 years of leadership experience, preferably in customer service or corporate production environment and proven ability to manage a high volume workflow

* A proven history of successfully mentoring and developing employees

* Ability to communicate effectively verbally and via email

* Excellent change management and resource prioritization skills

* Ability to link day-to-day activities with overarching strategic goals

* Flexible and Accessible

* Strong computer skills

* Strong time management skills

* Problem solving skills

* Attention to detail

* Excellent organizational skills

* Solid analytical and problem solving skills

Why join us?

At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

* CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

* We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

* Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

* CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

About us

CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500, more than half of the Best Global Brands (Interbrand), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients areand we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

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