Business Analytics and Reporting Manager (Qualtrics) - Voice of Customer

M&T Bank

Paramus, NJ 07652

Posted 1 month ago

Job Description


**Responsible for providing the strategic direction and management of the planning, development and implementation of various projects and initiatives in support of department or division. Typically will manage the most complex, critical and highly visible projects at both the division and/or bank-wide level.**

**Primary Responsibilities:**

**Manage the implementation of surveys in Qualtrics from start to finish. Gathering requirements with Business Owners, consult on technical capabilities, implement projects.**

**Leverage Qualtrics APIs to connects with various systems for inbound and outbound data flows.**

**Automatically import and export data.**

**Program surveys in Qualtrics including complex survey flows and embedded data.**

**Create and manage a most effective user management framework in Qualtrics Directory.**

**Create best in class dashboards for various stakeholders.**

**Program TextiQ text analytics models.**

**Be familiar with XM Discover/Clarabridge.**

**User advanced analytics tools inside and outside of Qualtrics to understand the customer feedback.**

**Manage all other technical aspects in Qualtrics like user platform access, dashboard access, role assignments, etc.**

**Be the go-to contact for technical Qualtrics questions around Customer XM, Employee XM and XM DSCVR.**

**Experience with other analytics and visualizations tools like Tableau.**

**Manage the development and production of high-complexity departmental reports and spreadsheets to include but not limited to project or product strategy analysis, historical reporting, work flow analysis, and financial analysis.**

**Perform complex analysis and judgment based work over a standard discipline or a range of disciplines to support business decisions.**

**Perform highly complex data review, research, and/or reconciliation. Interpret results and present findings to influence strategic decisions within the department or division.**

**Demonstrate a thorough and expert understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect the business/department.**

**Take a lead role in setting policy or** **developing** **and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes.**

**Define and participate in the achievement of short and long-term business objectives. May manage budget, P&L and other business reporting. Analyze variances and report to leadership. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval.**

**Take a lead role in supporting departmental audits including user recerts, compliance testing.**

**Manage and facilitate the planning, testing, and implementation of new projects, systems, products and regulatory changes impacting the department.**

**Act as lead for departmental system support, coordinating with internal business partners, vendors and technology to address issues for the department. Functional system expertise through Division up to the Bank**

**Provides coaching, direction and leadership to team members in order to achieve business results**

**Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.**

**Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.**

**Adhere to applicable** **compliance/operational** **risk controls in accordance with Company or regulatory standards and policies.**

**Promote an environment that supports diversity and reflects the M&T Bank brand.**

**Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.**

**Complete other related duties as assigned.**

**Supervisory/ Managerial Responsibilities:**


**Experience and Education Required:**

**Bachelor's degree and a minimum of 5 years related business line experience OR in lieu of a degree, a combined minimum of 9 years higher education and/or work experience.**


Paramus, New Jersey, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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