Business Controls Manager II

Fay Servicing • Carrollton, TX 75011

Posted 2 weeks ago

Job Description

Position Summary:

The Business Controls Manager II is responsible for routinely analyzing available data, reports, operational processes and controls for assigned functional areas, with the purpose of identifying any existing control gaps or improvement opportunities.

Through close partnership and direct interaction with line-of-business personnel, operational managers, key stakeholders and executives, the Business Controls II is responsible for proactively defining recommended process and control environment enhancements, and presenting them for consideration. Upon approval, the FVP, Business Controls is responsible for defining the approach and leading work efforts to integrate changes and improvements.

The Business Controls Manager II will also help identify, define and implement process optimization best practices within the organization.


* Prior experience working in the mortgage industry or financial services companies, with specific operational knowledge for designated functional area

* Experience analyzing data, reports, controls and procedures to identify process, control or regulatory gaps

* Ability to understand and document processes quickly, and have a high level of problem solving and process improvement skills

* Strong written and oral communication skills, with the ability to tailor communications and presentations to intended audiences

* Ability to work at a detailed level, while also having the capacity to see, understand and concisely convey the relationship to the big picture

* Familiarity with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA

Minimum Qualifications Required:

* At least 5 years relevant experience; MBA or consulting experience preferred

* Experience as a project team member where the project team was responsible for implementing business change/transformation initiatives

* Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data , and PowerPoint to develop presentations

* Excellent oral and written communication skills; confidence in communicating across various organizational levels and ability to structure communications according to the audience

* Ability to gather, consolidate, and synthesize information from various sources in order to gain consensus on proposed process change/transformation

* Knowledge of process improvement and project management methodologies

* Able to multi-task and prioritize a demanding and varied workload

Essential Functions & Responsibilities:

* Routinely analyze existing processes, data and reports; interpret results and make recommendations for improvement within assigned functional areas

* Work closely with Management to ensure that initiatives and resources are prioritized, managed and reported in accordance with the organization's Governance process

* Continually strengthen subject matter expertise of assigned functional areas direct interaction with personnel, reports and outputs

* Proactively identify operational risks and control gaps in order to minimize customer and regulatory impacts

* Champion ideas and suggestions to simplify and improve the control environment

* Develop and maintain process flows, procedures and Business Controls tools and templates

* Consistently deliver against task plans, anticipating and overcoming issues and obstacles

* Support estimation of project effort and duration across multiple departments

* Effectively communicate with all levels of organizational personnel

* Draft and deliver presentations to Senior Management


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