Call Center Agent

CoWorx Staffing Services • Tucson, AZ 85756

Posted 3 weeks ago

Job Description

We have immediate openings for Call Center Agents to work in the customer service department for our client in Tucson, AZ! These positions are located in an inbound call center which means no cold calling is required - the customer calls you.

As a Call Center Agent, you will assist existing customers, help them understand their current services, and troubleshoot any concerns they may have. You will offer them choices and services to assist them throughout each inbound call.

Training will be provided upon hire in a team-oriented environment.

Job Requirements:

Responsibilities include:

  • Answering client calls and online chats
  • Performing basic data entry and account maintenance
  • Delivering exceptional client service to build client satisfaction and loyalty
  • Providing effective and timely resolution for a range of client inquiries
  • Utilizing all resources and tools to troubleshoot and diagnose client issues
  • Up-selling new items and add-ons to customer accounts

Qualification Requirements:

  • High School Diploma or GED equivalent
  • Customer service experience required
  • Sales experience preferred
  • Excellent communication skills
  • Proficient on computers and navigating through multiple programs at once
  • Positive attitude

As one of our associates, you will enjoy fun perks such as employee appreciation weeks, holiday and summer BBQ parties, monthly giveaways, and other special programs to reward top performers throughout the year.

Additional benefits of being a CoWorx team member:

  • Medical, Dental, and Vision health benefits
  • Ongoing comprehensive training program
  • Five paid holidays
  • Free satellite TV services after 3 months
  • Discounted cellular service
  • Hourly increase differentials for working weekends
  • 401(K)
  • Referral bonuses

At this time we are happy to offer video or telephone interviews to qualified candidates. We are also taking steps to ensure that all of our facilities are held to high standards of cleanliness and sanitation.

Please contact us today to learn more! (520) 434-3565


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