Call Center Recruiter

DialAmerica • Erie, PA 16505

Posted 2 weeks ago

Job Description

Call Center Recruiter

in Erie, PAJob Description

If youre ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking a Full Time Recruiting Manager to meet the agent staffing needs of a center. The primary function of this position is to drive the quantity, quality, and retention of our agent work force to meet our center and client needs.

If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

Specific duties for this position include but are not limited to:

Creating and placing job postings in various media sources

Planning and communicating short and long term recruiting needs to meet staffing and/or client needs.

Managing recruiting expenses to attain budgeted cost per hire goal.

Screening incoming calls and scheduling interviews with qualified candidates through effective management of your staff.

Researching, reviewing, and implementing alternative recruiting methods

Tracking and analyzing recruiting stats to maximize efficiency

Promoting and managing all aspects of the agent referral /advertising program

Supporting the Center's efforts to reduce agent turnover

Hiring, training and developing your staff

Assisting new staff with recruiting and training

Ensuring proper processing of Corporate background investigation/drug screening procedures as needed

Maintaining reliable performance is essential

Completing individual development plan and formal evaluation process for direct reports.

Other responsibilities and duties may be assigned as needed.


Heres just some of what we have to offer:

Competitive Pay

Medical, Dental, and Life Insurance


Paid Vacation Days

Corporate Education Reimbursement

Paid training and continued development

Performance based bonus incentive program

Supportive staff and a positive work environment

Job Requirements

Previous call center / or recruiting experience

Experience in dealing with part time inbound /outbound agents

Excellent written and strong verbal communications skills

Professional presence and demeanor

Ability to adapt to change

Loves a fast-paced, result oriented environment

Team player that will promote corporate values and inspire others to attract and retain quality caliber employees

Superior organization/time management skills

Flexibility with schedule during the week and weekends

At DialAmerica, YOU are the Difference!

Apply now!


We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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