Call Center Recruiter
in Erie, PAJob Description
If youre ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.
We are currently seeking a Full Time Recruiting Manager to meet the agent staffing needs of a center. The primary function of this position is to drive the quantity, quality, and retention of our agent work force to meet our center and client needs.
If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!
Specific duties for this position include but are not limited to:
Creating and placing job postings in various media sources
Planning and communicating short and long term recruiting needs to meet staffing and/or client needs.
Managing recruiting expenses to attain budgeted cost per hire goal.
Screening incoming calls and scheduling interviews with qualified candidates through effective management of your staff.
Researching, reviewing, and implementing alternative recruiting methods
Tracking and analyzing recruiting stats to maximize efficiency
Promoting and managing all aspects of the agent referral /advertising program
Supporting the Center's efforts to reduce agent turnover
Hiring, training and developing your staff
Assisting new staff with recruiting and training
Ensuring proper processing of Corporate background investigation/drug screening procedures as needed
Maintaining reliable performance is essential
Completing individual development plan and formal evaluation process for direct reports.
Other responsibilities and duties may be assigned as needed.
Heres just some of what we have to offer:
Medical, Dental, and Life Insurance
Paid Vacation Days
Corporate Education Reimbursement
Paid training and continued development
Performance based bonus incentive program
Supportive staff and a positive work environment
Previous call center / or recruiting experience
Experience in dealing with part time inbound /outbound agents
Excellent written and strong verbal communications skills
Professional presence and demeanor
Ability to adapt to change
Loves a fast-paced, result oriented environment
Team player that will promote corporate values and inspire others to attract and retain quality caliber employees
Superior organization/time management skills
Flexibility with schedule during the week and weekends
At DialAmerica, YOU are the Difference!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
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