Call Center Representative

Credit Adjustments, Inc. • Manchester, NH 03101

Posted 1 month ago

Job Description

Job Description


POSITION SCOPE: The Call Center Representative will serve as a liaison for the collections staff to gather consumer data. The administrative team member will handle the processing of paperwork to assist the documentation completion and facilitation of the process. The administrative team works within federal, state and client collection guidelines and laws to assist the documentation process.



  • Handles communication and correspondence to ensure complete and accurate information in transmitted when updating account. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand the process.
  • Reviews all incoming correspondence for accuracy and completeness to ensure all necessary information has been provided by the consumer.
  • Meet or exceed monthly individual and departmental budgets
  • Must be reliable and dependable and available to work the assigned schedule
  • Follow all company policies and procedures
  • Meet all required deadlines
  • Maintain high standards of professionalism
  • Communicate effectively with all areas of the company
  • Complete all duties and tasks as assigned



  • A high school diploma and two to six months relevant experience is preferred
  • Previous experience in customer service, sales, collections, or a related role is preferred
  • Knowledge of 3rd Party disclosure and FDCPA, and the ability to be licensed in all states is preferred
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
  • Prior PC and keyboard knowledge is preferred
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
  • Ability to work independently and multi-task
  • Utilize effective decision making skills
  • Ability to gather information and document data in the operating system
  • Excellent written and verbal communication skills
  • Ability to remain calm in emotionally tense situations
  • Demonstrate a positive attitude and professional demeanor in the work place
  • Available to work flexible hours


Company Description

Credit Adjustments, Inc., a national leader in the debt collection industry, is a family-owned company that has been in the collections business for over 50 years. Credit Adjustments focuses on two major financial recovery markets. The first is student loan collections - serving as a subcontractor for the United States Department of Education, and the second being the receivables management of medical debt collections. CAI is committed to delivering excellent customer service and collecting profitable results.


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