Card Lending UAT Testing Manager

JPMorgan Chase

Wilmington, DE 19893

Posted 1 week ago

Job Description

As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world's leading companies -including Amazon Rewards, Marriott Bonvoy, Southwest Rapid Rewards, and United Mileage Plus. We're part of the U.S. consumer and community banking business of JPMorgan Chase & Co. (NYSE: JPM), which serves nearly half of America's households with personal banking, mortgages, auto financing, investment advice and small business banking, as well as credit cards. Our firm is deeply committed to making a difference for our colleagues, our customers and our communities.

In Chase Card Services, our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities

**About This Position:**

The Card Services team is focused on creating innovative solutions and differentiated customer experiences for millions of cardmembers across all of our Chase Card portfolios. Our goal is to be at the forefront of innovation in the financial services industry, to bring new products, capabilities, and/or tools to serve our customers' borrowing needs and drive loyalty in a disciplined way. This position sits within the Lending organization of Card Services, a key business within Chase's Consumer & Community Banking group. Our teams leverage leading edge technologies to transform the way that customers manage their on-card borrowing through dynamic digital and mobile experiences.

The Card Lending team is seeking a highly effective Testing Lead to support the delivery of products and features across our core lending treatments. The role will lead the end-to-end testing program for all initiatives within the Card Lending product. You will work directly with the product and engineering leads to ensure the Card Lending book of work is strategically delivered with an emphasis on creating and maintaining thoughtful experiences. You will be become the critical path on product quality within an agile context.

This dynamic opportunity will work in a highly collaborative environment with direct influence on existing and future products and services we offer.

+ Design and deliver Program Test and Implementation Strategy, Test Data Strategy, Automation Approach, and Test Environment Plans.

+ Design and deliver against a full phase E2E test strategy, including test data, environments, defect management and test automation factoring internal cross impacts.

+ Responsible for the promotion of business and operational requirements through the various testing phases to final implementation.

+ Simultaneously work on multiple initiatives across Card Lending priorities.

+ Partner closely with Product and Technology groups.

+ Identify opportunities to accelerate change for the programs and syndicate the information to other team members to validate prior to implementation.

+ Responsible for milestone reporting and trend analysis within specific projects.

+ Responsible for seamless execution and delivery for testing workstreams.

**Functional and Technical Expertise**

+ Deep project / test management experience within the Financial Services industry supporting multiple LOB's delivering in a highly complex and high volume environment.

+ Expertise in Agile project delivery methodology and skilled to learn and work with evolving methodologies.

+ Experienced in supporting a team to define requirements, document user stories and test scripts.

+ Ability to work with the minimum of supervision on day-to-day activities.

+ Strong organizational skills - ability to take strategic direction and independently develop and manage project plan, taking full accountability and ownership.

+ Functional knowledge of credit cards and banking.

+ Working knowledge User Acceptance Testing, Acceptance Criteria, JIRA, Confluence, reporting and monitoring of the same.

+ Working knowledge of API, SQL, Metadata and Big data would be an added advantage.

**Problem Solving and Analysis**

+ Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.

+ Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted.

+ Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.

+ Ability to use effective systemic data driven reporting to support program reporting.

+ Ability to quickly derive patterns and insights from data and analysis.


+ Advanced communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior heads, executives and clients.

+ Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team.

+ PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.

+ Actively contributes to program updates, Project and team meetings.

**Working Style and Influence**

+ Ability to handle multiple projects, manage personnel & team management in order to meet stakeholder expectations.

+ Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.

+ Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.

+ Ability to understand own role and those of other team members and recognize at times the need for flexibility within roles to achieve the project and organizational targets.

+ Able to work comfortably and confidently under pressure to achieve target deadlines.

+ Ability to work on a hands on basis and not limit oneself to only tracking and reporting milestones.

+ Confident to raise concerns with leadership team and support resolution.

+ Effective change management skills. Ability to support & adapt within a changing environment.

+ Self-starter, able to work independently, with strong time management skills.

+ Ability to inspire a team, recognizing individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity.

+ Leads with confidence and empathy, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.


+ Bachelor's degree (with relevant experience) preferred.

+ Testing experience required.

+ Agile methodology skills required.

+ Test Automation skills preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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