Part-time Care Manager

Home Instead Senior Care • Sunnyvale, CA 94085

Posted 2 weeks ago

Job Description

Home Instead Senior Care is the world's trusted source of non-medical care for seniors in their homes. Each office is independently owned and operated with over 1,000 offices in the United States, Europe, Australia and Japan.
The Sunnyvale office of Home Instead Senior Care is looking for an individual with strong interpersonal and telephone skills, computer competence, organization skills, consultative sales experience, customer service attitude and attention to detail to join us part-time for 20-24 hours a week as a Care Manager.

As a Care Manager you will meet with prospective clients and their families, conduct quality assurance visits every 90 days, explain our services and be the 'go-to' person for concerns. You will work with our staffing team to match our Clients with the right CAREGivers to ensure the satisfaction of our Clients and the success of our CAREGivers. The work you do makes a difference in the quality of care we deliver and the quality of life for our Clients.

We are looking for someone who is detail orientated, pragmatic, possesses analytical skills, has stress management skills, has a high level of integrity, strives for excellence, has good judgment and decision making skills, organizes and plans well, good oral communication, actively listens, exhibits persuasiveness, is client focused, and has good energy and passion for the job they do! If this sounds like you we would love to hear from you! Experience working a combination of office and field work is a plus.

Primary Responsibilities:
Take service inquires over the phone explaining our services
Conduct care consultations with prospective clients
Meet and or exceed targeted conversion & closing rates
Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards, and special events
Conduct QA visits with clients in person every 90 days
Conduct follow up as necessary
Monitor, mediate, and log both client and CAREGiver activity and follow up on the CAREGiver assignments and client services
Counsel CAREGivers on quality assurance concerns after visiting clients
Review/update care consultation packets as needed
Conduct client/CAREGiver introductions as scheduled
Enter and maintain accurate client and CAREGiver records in Clearcare
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities:
Correspond with clients on holidays and birthdays
Participate in CAREGiver meetings
Perform any and all other functions and responsibilities deemed necessary

Knowledge, Skills and Abilities:
This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
Knowledge of the senior care industry
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Ability to organize and prioritize daily, monthly and yearly work
Ability to establish good working relationships with management, colleagues, franchise owners and their staff
Ability to sit at a desk and listen effectively for long periods of time on the telephone
Ability to be in the car for long periods of time, commuting within our territory on a daily basis
Ability to present a professional appearance and demeanor
Ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Ability to work evenings or weekends as required
Ability to perform duties in a professional office setting

***This is a part-time position of 20-24 hours a week.

Each Home Instead franchise is independently owned and operated.



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