Case Manager II - Phoenix (25213)

U.S. VETS • Phoenix, AZ 85001

Posted 1 month ago

Job Description

U.S.VETS - Phoenix is growing!!!

Looking for a rewarding position? How would you like to serve those who served?

If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

This position reports directly to the Program Coordinator or Clinical Director of U.S.VETS. Case Manager II is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients needs.

Classification: Non-Exempt


For Case Managers of all U.S.VETS Programs:

  • Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
  • Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.
  • Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
  • Collaborates with clients to complete Individual Action Plans (IAP)
  • Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
  • Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
  • Reviews and documents updates for IAPs on a monthly basis
  • Completes timely discharge summaries
  • Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
  • Assists in quality management activities, data collection, and preparing reports
  • Facilitates client life skills classes
  • Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
  • Conducts random drug and alcohol screenings of clients
  • Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
  • Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
  • Documents client referrals for services
  • Attends scheduled team meetings and trainings
  • Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
  • Performs other duties as required

Additional Program-Specific Duties:

For Case Managers working with Workforce Clients:

* Assists with Workforce Program Assessment and Enrollment processes

* Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

* Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.

* Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

* Makes presentations of clients employment backgrounds to prospective employers.

* Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.



  • Bachelors Degree required. Degree in Social Work, Psychology, Counseling, or other related social service field preferred. Experience may substitute for degree requirements for employees hired prior to 4/9/15
  • Two years of experience in social services or related field preferred
  • Experience working with homeless and/or veterans preferred

  • Ideal candidate will have Veteran &/or SMI case management experience
  • Experience working with homeless and/or veterans preferred

    Certification in Substance Abuse Counseling preferred

  • Experience facilitating support groups preferred
  • Strong oral and written communication skills
  • Professional manner and appearance.
  • Ability to work independently and within a team.
  • Ability to take direction.
  • Ability to work effectively with diverse group of clients, staff, and community members.
  • Computer proficient in Microsoft Office and Internet.
  • Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development and comprehensive support.


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      Case Manager II - Phoenix (25213)

      U.S. VETS • Phoenix, AZ 85001

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