Consultant, Salesforce Marketing Cloud - Technical (Remote)

Appirio • Indianapolis, IN 46218

Posted 1 month ago

Job Description

About Us

Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Summary of Role

People have a habit of referring to you as "the Marketing Cloud guru." You know your AmpScript from your Data Extensions and your Sender Authentication Packages from your Automation Studio. You're comfortable not just talking solutions, but implementing them. You're at your best when you're answering tough questions about the product and then putting your answers into action--both on your own and with the support of other resources. You're good at integrating the platform with other technologies, and data is your second language. Your skill with Salesforce Marketing Cloud is exceeded only by your passion for the product.


Work with senior leadership of the Marketing Cloud Practice, Marketing/Business Architects and other consulting team members to design and implement Salesforce Marketing Cloud technical solutions. Lead teams of resources, both onshore and offshore, in executing tactics that lead to the successful launch of sophisticated, integrated Marketing Cloud solutions. Serve as a "platform expert" on all aspects of the Marketing Cloud for clients and internal resources alike.

Specific areas of responsibility include:


* Working with Marketing Cloud and Sales resources to design client solutions and scope the time and effort required to implement them

* Conduct research and network with other experts to determine the best approach for new and untested solutions for unique client needs

* Work with project managers to provide flexible approaches for non-standard client needs

* Assisting in the development of new solution offerings as needed

Solution Delivery

* Refining solutions designed in the Sales Process to meet learnings gained in project kickoff

* Working in conjunction with other Appirio consultants to implement highly-complex, data driven integrations

* Capture learning from ongoing solution delivery to refine processes and work effort associated with achieving client success

Coaching and Mentoring

* Onboarding new consultants with technical training as required

* Answer questions from other Appirio consultants re: platform features, capabilities, implementation, etc.

* Developing and refining implementation best practices

Experience & Requirements:

* Bachelor's Degree in a business- or technology-related field, or equivalent combination of education and experience is required

* 5+ years Marketing Cloud or related Saas implementation experience is required

* Salesforce Marketing Cloud certifications highly desirable

* Salesforce CRM/Sales and Service Cloud experience highly desirable

* Predictive Intelligence experience highly desirable

* Social Studio experience highly desirable

* Proven consulting and/or client implementation experience is required

* Experience with Agile development, User Story development highly desirable

* Ability to review work products and provide meaningful coaching highly desirable

* Proven written and verbal communication skills

* Ability to work independently from a home office with a remote team, think creatively, manage your own time, and take the initiative to drive client success

* Able to travel up to 40%


We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.


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