Convention Services Manager

Horseshoe Bay Resort • Saint Louis, MO 63150

Posted 2 weeks ago

Job Description

JOB OVERVIEW: To assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group

ESSENTIAL JOB FUNCTIONS:

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates' work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.

Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.

Plan and conduct pre and post convention meetings with clients and respective departments.

Document tracking of group activity. Access and input data into a computer system to generate account history reports.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Minimum Qualifications:

Must have the ability to communicate in English, can communicate well with guests and co-workers.

Thorough knowledge of a hotel structure and how all departments interact. Maintain a professional appearance and manner at all times.

Knowledge of Catering Computer Systems preferred

Self- starting personality with an even disposition.

Strong interpersonal skills, to assist client needs, negotiate pricing and provide overall guest satisfaction.

1-2 years prior experience in sales and/or convention services, in a full service hotel preferred

Strong interpersonal verbal communication skills

Exceptional written communication skills

Physical Demands:Ability to move throughout the hotel to conduct site inspections. Able to sit for long periods of time.

These physical demands are representative of the physical requirements necessary for an associate to successfully preform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

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