Coordinator, Exchange Visitor Program


Alexandria, VA 22303

Posted 1 month ago

Job Description

Coordinator, Exchange Visitor Program

1800 Duke St, Alexandria, VA 22314, USA

Req #400

Tuesday, May 24, 2022

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Exchange Visitor Program Coordinator administers the daily operations of SHRM’s Exchange Visitor programs, with particular emphasis on supporting U.S. employers with the J-1 visa sponsorship process for trainings and internships, client/participant relationship management, and operational support.

Position Description


+ Process J-1 visa sponsorship applications on behalf of U.S. employers.

+ Serve as an Alternate Responsible Officer for SHRM’s J-1 visa trainee and intern programs.

+ Process amendment, extension, and separate family applications submitted for sponsored programs.

+ Maintain records in the online case management system (INSZoom) and keep files and systems up-to-date and operational. Provide input on how to make the process more efficient and user friendly for host companies.

+ Support SHRM’s participant compliance and engagement activities, including responding to participant/client questions, following up on outstanding items as necessary, maintaining up-to-date SEVIS records, participating in site visits and cultural activities, and engaging in monitoring activities as needed.

+ Ensure that the J-1 visa program materials (electronic and printed) are maintained and up to date.

+ Coordinate the J-1 visa invoicing and revenue collection and reporting.

+ Contribute to J-1 visa-related advocacy efforts to lawmakers and stakeholders and participate in Alliance for International Exchange sponsored events.

+ Provide operational and implementation support as needed for other SHRM corporate solutions-related products and services.

+ Contribute to and support activities within SHRM’s Commercial and Enterprise Sales team throughout the year.

Client Management

+ Build relationships and communicate regularly with the key personnel that administer J-1 visa programs at SHRM’s host organizations, including human resource representatives, global mobility specialists, and legal counsels.

+ Assist in the onboarding of new host organizations, including answering questions, providing information and documents, responding to phone calls and emails, and serving as the main point of contact for new organizations.

Content Delivery

+ Assist in the maintenance of SHRM’s J-1 visa-related social media presence.

+ Support the J-1 visa team's presence at SHRM events.

+ Assist team members with new and ongoing projects and initiatives as necessary.

Position Qualifications

+ Required

+ High school diploma or equivalent relevant experience

+ At least two (2) years of previous administrative, paralegal, customer service, sales, and/or international programming experience.

+ Demonstrated customer-service and business development skills and ability to communicate and interact with a range of stakeholders, including program participants and representatives from Host Employers.

+ Attention to detail and ability to effectively handle sensitive candidate and company information.

+ Proven capacity to coordinate multiple ongoing projects simultaneously and to meet critical client deadlines.

+ Demonstrated professional ability to work independently, prioritize tasks, and problem-solve.

+ Flexibility and ability to successfully operate within a team setting.

+ Strong written and oral communication skills.

+ Knowledge of Microsoft office

+ Must be available to answer emergency calls outside of normal office hours.

+ Preferred

+ Prior experience with private sector J-1 visa programs, especially with the hospitality trainees/interns, summer work travel, or teacher programs

+ Knowledge of SEVIS

+ Experience in the immigration or legal fields.

+ Experience with INSZoom, Netsuite, Salesforce, or other comparable database systems.

+ Experience living or working abroad.

+ Experience with program participant communication via social media

Physical Requirements

+ Must be able to perform essential duties satisfactorily with reasonable accommodations.

+ Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

+ Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

Work Environment

+ Work is regularly performed in a professional office environment and routinely uses standard office equipment.

+ Travel Required: Occasional 0-10%

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

**Other details**

+ Job Family Administrative Support

+ Job Function Business Development & Support Functions

+ Pay Type Hourly

Apply Now

+ 1800 Duke St, Alexandria, VA 22314, USA

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