Corporate Director of Planning and Analysis

Jacobs Entertainment, Inc. • Golden, CO 80403

Posted 2 weeks ago

Job Description

General Summary of Job Duties

This position is responsible for providing planning and analysis data and tools to Jacobs Entertainment operational-based business units in an effort to maximize profitability through revenue enhancements and cost efficiencies.

Essential Job Responsibilities and Duties

* Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

* Evaluate key component metrics and processes in each operating area to ensure efficiency.

* Establish and/or Optimize reporting tools for use by operations managers in making decisions

* Manage the Data Warehouse in conjunction with IT to ensure proper capture and organization of information

* Utilize SQL and other reporting tools to derive information upon request or on a scheduled basis

* Collaborate with individual business unit leaders to analyze performance challenges

* Create value by providing recommendations and solutions to business-case issues

* Participates in growth planning with Executive Team.

* Participates in planning and budgeting.

* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

* Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

* Adhere to all appearance and uniform standards.

* Maintain an open line of communication with Management.

* Maintain a positive and professional demeanor during all interactions with Guests, fellow Employees, and Vendors.

* Ability to accept performance feedback in a professional manner.

* Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

* Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

* Offer a warm greeting to everyone you encounter with a smile and eye contact.

* Practice mutual respect by dealing honestly in all interactions.

* Use genuine listening skills and offer sincere responses.

* Promote positive interactions with both external and internal guests through sincere greeting and communications.

* Be approachable, listen and lead by example.

Accountability

* Be proactive and positive.

* If I don't know, I'll find out and if we don't have it, I'll try to get it.

* Manage staff effectively with timely reviews and address performance issues.

* Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

* Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

* Anticipate our guests' needs before they ask.

* Contribute ideas and solutions to improve customer service.

* Escort our guests rather than point.

* Take personal pride in the quality of your work.

* Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

* Share and explain information.

* Involve managers and employees in business development decisions and cost savings initiatives.

* Great teams consist of great performers.

* Create a culture of two-way communication with employees and guests.

* Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

* Analytical - the individual synthesizes complex or diverse information.

* Problem solving the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

* Oral communication - the individual speak clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings. Must be fluent in English.

* Delegation the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.

* Quality management the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

* Judgment the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.

* Planning/organizing the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

* Bachelor's degree (BA) or equivalent; or ten to fifteen years related experience and/or training; or equivalent combination of education and experience.

* Ability to frequently travel to all of the company's properties for varying periods of time. Air travel as well as travel by automobile are key requirements.

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