Customer Experience Agent

ONEDOME GLOBAL, INC. • San Francisco, CA 94175

Posted 1 week ago

Job Description

Who We Are
Onedome is an immersive media company. We create and curate interactive arts and immersive entertainment that inspire curiosity, creativity, collaboration and community. In partnership with global artists, visionaries, technologists and innovators, we develop large-scale mixed reality installations, interactive arts and immersive entertainment experience that entertain, educate and engage.

Onedome will be launching a series of locations-based entertainment destinations across the United States and Internationally, the first of which is in San Francisco, CA, opening in October 2018.

The Role
Are you looking to work for a dynamic, mission-driven startup on the cutting edge of arts and entertainment? OneDome is hiring for Customer Experience (CX) Agents to assist our guests from the time they walk through the door of our immersive entertainment venue, to the time they leave. The CX Agent will have multiple roles throughout the customer journey.

One day you may be greeting guests as they enter, the next you may be processing and fitting them for their Hololens, on another day you will be greeting guests as they step from the Unreal back into the real, and on another day you may act as a docent in our mind-blowing LMNL Gallery experience, sharing your knowledge of the artists and troubleshooting any technical issues that may arise.

For CX Agents there are no strangers, just friends you havent met yet. You are comfortable with anyone, and can make anyone comfortable with you. You love change and variety in the workplace and are adaptable to shifting demands. CX Agents will take ownership of what is happening around them in an effort to make sure that everyone has a positive experience at OneDome.

We are hiring both full and part-time positions, and you will be based in our downtown San Francisco venue on Market Street.

Responsibilities:

  • You will act as a Greeter in multiple locations, a Hololiaison, a Docent, a Holo-Ops, Google Tilt Brush Operator and you will be expected to offer top-tier customer service at all times.
  • Greeting customers throughout the experience, ensuring smooth, well informed and organized transitions
  • Fitting Hololens on people head
  • Explaining how the Hololens will be used and ensuring a complete understanding to ensure a positive guest experience
  • Troubleshooting Hololens issues on the fly
  • Ensuring that Hololens are cleaned and charged
  • Act as a Docent within the Unreal Garden or the LMNL Gallery, being able to answer questions about not only the technology, but also the artists that helped create the experience.
  • Use the Roller POS system to check guests in for their experience

Necessary Skills or Experience:

  • Great Verbal Communication Skills
  • Adaptable, comfortable working with technology, people and both.
  • A welcoming personality, "There are no Strangers, just Friends you haven't met yet"
  • An interest in cutting edge technology and how it can be used to enhance our society.
  • Able to think quickly, troubleshoot and take ownership in situations around them.

Ideal Skills or Experience:

  • Hotel concierge/tourism experience or similar high touch customer service
  • Event experience or similar high volume, quick turnaround experience
  • Multilingual
  • Tech Savvy

The Perks

  • After an initial 60-day window, EVERY employee receives an equity stake in our mission-driven startup. We want to spread the love!
  • For full-timers, we offer a Medical Benefits plan and cover 80% of the cost
  • Sweet discounts on our venue experience to share with friends and family
  • Commuter benefits
  • Working in a fun-filled, exciting, dynamic environment with awesome people!

Applicants are asked to bring two copies of their resume and allow plenty of extra travel time to arrive because of our downtown location. Public Transportation recommended. 

Onedome is an immersive media company. We create and curate interactive arts and immersive entertainment that inspire curiosity, creativity, collaboration and community. In partnership with global artists, visionaries, technologists and innovators, we develop large-scale mixed reality installations, interactive arts and immersive entertainment experience that entertain, educate and engage.

Onedome will be launching a series of locations-based entertainment destinations across the United States and Internationally, the first of which is in San Francisco, CA, opening in October 2018.


×

Sign Up for Daily Job Alerts.

Thank You

You will receive your first job alert within 24 hours.

Similar Jobs

    Browse Jobs | Terms & Conditions | Privacy Policy | Unsubscribe
    POWERED BY    

    POWERED BY