Customer Relationship Advocate - Merrimack, NH

Fidelity Investments

Merrimack, NH 03054

Posted 4 days ago

Job Description

Job Description:

Do you enjoy helping others? Are you the go to person at work or in your community? Would your friends and family describe you as friendly and inventive? We really should talk...


The Skills You Bring

Caring about the well-being of customers and associates is at our core, and we want to talk to people who share our passion. Yes, we are in financial services, but not in the competitive and old-fashioned way you might be thinking. At Fidelity, customer service is our top priority. We will teach you the industry but your unwavering dedication to customers and colleagues comes naturally.


TheExpertise Were Looking For

Relationship building skills

Dedication to providing excellent customer service

Experience in service, healthcare, or hospitality in people facing industries are strongly preferred.

This is a full time hourly position that offers the opportunity for overtime based on the business needs and your availability


ThePurpose of Your Role

You bring your passion, well invest in you. We offer an industry-leading, paid development program that will prepare you to engage with customers while obtaining your Series 7 and 63 licenses where you will learn all about the financial services industry products. These inbound phone calls and interactions can range from something as simple as an account balance inquiry to the complexity of helping inform difficult financial decisions, but your mission remains the same: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.


TheValue You Deliver

At Fidelity, collaboration isnt just about working together in our small teams (12-15); its about improving lives together. Our success as a firm is due to the personal responsibility and pride our associates take in getting things just right, and the compassion that drives us to focus and commit to our customers and each other. We ask for and act on our associates input on everything from busting through customer issues to crafting our workspaces.


Your Life

We believe that a balanced life is important. Our benefit programs are designed to help you and your loved ones balance the needs of work, life and family. Sound too good to be true? See for yourself and learn more about our benefits offerings:

https://go.fidelity.com/ggbzd

Apply now to learn more!

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. To do this well, as a privately held company, we place a high degree of value in nurturing a work environment that attracts the best talent and reflects our commitment to being an employer of choice. For information about working at Fidelity, visit Fidelitycareers.com

Fidelity Investments is an equal opportunity employer

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Customer Service

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.


Job Details

Location:  Merrimack, NH 03054

Employment Type:   Full-Time

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