Customer Retention Coordinator

LRP Publications • Horsham, PA 19044

Posted 1 week ago

Job Description

Are you a bright, engaging and extremely detail oriented professional with excellent client relationship management and communication skills? If so, we have an exciting opportunity to join our terrific renewal team here in Horsham, Pa., as a Customer Retention Coordinator!In this role you will be responsible for the subscription renewals of several of our high-value clients and maintaining a long-term and mutually rewarding relationship with them.

This involves creating a long-term accountretention game plan, coupled with short-term problem-solving strategies as you remain as the central point of contact for the customer to ensure the smooth delivery of tasks/deliverables requested.


This is a task-oriented position that requires an analytical mindset to ensure that accurate collation of all information surrounding an account is adhered to and tasks are actioned and reported on correctly and efficiently.

We offera refreshing environment where you are talking with customers who WANT to work with you! Our customers are professional business administrators who truly appreciate their interactions with our Customer Retention Coordinators here at LRP, as you work to provide them with the necessary resources they need to renew their valued subscriptions with us. You are guaranteed to experience the return on investment of your hard work!

Responsibilities

  • Maintain effective renewal rates, manage a customer database, update records appropriately, and enter informative text for each issue.
  • Secure existing business for another term; maintain and improve current customer relationships by educating customers on product enhancements; conduct periodic reviews with customers to verify use and knowledge of product.
  • Review legal documents, prepare proposals and licenses, renew contracts, and ensure that appropriate pricing is in place.
  • Document each issue and ensure all customer records are maintained and up to date.
  • Ensure license agreements are maintained and up to date.
  • Process new orders and ensure that all information is correct before submitting.
  • Build relationships with customers throughout the renewal process, gather information and provide solutions for positive outcomes.
  • Maintain renewal database so the records appropriately reflect what is happening with the bulk accounts.
  • Work with manager and renewal team regarding any special pricing.
  • Perform any other tasks as requested by the manager, including renewal-related administrative tasks.

  • 2+ years experience with demonstrated success in an account management role, along with written and oral communications with customers and the ability to build strong relationships.
  • Ability to self-manage workload to achieve production goals.
  • Highly organized and detail oriented with the ability to prioritize and multitask effectively.
  • Ability to resolve complex customer issues in a timely manner and adhere to strict deadlines.
  • Experience with Microsoft Excel, Word, Outlook, database programs such as Access, as well as proficient use of a calculator.
  • Ability to build quality relationships and connect with our customers to effectively and efficiently understand their needs, any problems they may have, and offer solutions.
  • Must reside within 30 miles of Horsham, Pa., office location. No travel is required.

Desired Qualifications:

  • Bachelors or Associate Degree in Business or related field.
  • A successful track record of generating renewals for a B2B product line.
  • A positive, energetic and solutions-based personality!
  • Strong desire to learn and develop business skills.
  • Bonus if you have worked in a B2B client relationship management role.

LRP Publications is an industry-leading, broad-based media publishing company that produces a wide array of state-of-the-art products and nationally recognized conferences that enable our clients to make a difference in the education, federal, human resources and workers compensation industries. Founded in 1977, LRP's fast-paced, results-oriented environment has contributed to much growth and success. LRP's goals have remained the same: to meet our customers' needs while maintaining an exciting work environment for our employees.

As an EO/AA employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran, or disability status.


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