Customer Service Rep II - Teller (Tech Center Branch)

Riverview Community Bank

Vancouver, WA 98661

Posted 1 month ago

Job Description

**Description**


**We are a community-based bank seeking a professional, enthusiastic individual to provide quality customer service, process teller transactions, and cross sell products at our Tech Center Branch in Vancouver, WA.**


**This is a full time position scheduled M-F, with 1-2 Saturdays a month. Position is eligible for a benefits package including medical, dental, 401k, life insurance, and a paid time off program.**


**SUMMARY**


Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services.


**ESSENTIAL DUTIES AND RESPONSIBILITIES:**


+ Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).


+ Computer data entry and inquiry.


+ Process, record, track and verify various types of financial transactions, information and events.


+ Prepare and/or complete various reports and forms accurately.


+ Maintain a balanced cash drawer.


+ Sell and cross-sell Riverview products and services.


+ Open new accounts.


+ Follow branch operational procedures for security measures.


**Additional Duties and Responsibilities:**


+ Participates in and completes training objectives with passing scores.


+ Follow all Riverview policies and procedures.


+ Additional duties as assigned


**RELATIONSHIPS**


+ Daily contact with supervisor to receive direction and interpretation of existing and new branch procedures.


+ Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.


+ Frequently confer with other departments providing assistance and coordination of operations.


+ Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.


+ In the absence of the Branch Manager/Assistant Branch Manager may temporarily supervise 1-3 employees as assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


+ Responsibilities include assigning and directing work, addressing complaints and resolving problems.


**QUALIFICATIONS**


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


**EDUCATION and/or EXPERIENCE**


High school diploma or general education degree (GED); and two years retail banking experience with customer service/cash handling.


**SKILLS** **:**


+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


+ Ability to write routine reports and correspondence.


+ Ability to speak effectively before groups of customers or employees of organization.


+ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


+ Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


+ Ability to deal with problems involving several concrete variables in standardized situations.


+ Ability to promote the sale of products and services through verbal recommendation.


+ Keyboarding.


+ The position also requires the basic skills associated with the general use of computers and other business office equipment.


+ The ability to offer flexibility in a changing work environment is imperative.


+ High attention to detail.


**PHYSICAL DEMANDS**


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee maybe asked to move files, boxes and/or small pieces of furniture and must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision in working with computers, and peripheral vision in acknowledging customers and keeping a general awareness of activity in the work area.


**WORK ENVIRONMENT**


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate.


**COMMENTS**


In supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Community Bank. It is also the employee's responsibility to continually strive to maximize personal growth.


**Qualifications**


**Skills**


**Preferred**


+ **MATH:** Expert


+ **Presentation Skills:** Expert


+ **Technical Writing:** Expert


**Education**


**Required**


+ High School or GED or better


+ Years Exp 2 or better in Related experience or training


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



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