Customer Service Representative

Facilities Management Company • Irving, TX 75014

Posted 1 month ago

Job Description

Job Description

Job Description Summary
Responsible to provide superior customer service in Interface with internal and external parties to ensure
that customer?s needs are met. Interact with a diverse group of internal and external customers at all
levels of the organization.

Submissions without resumes will NOT be considered. 

Job Description Responsibilities

  • Manage large amounts of incoming call, provide resolutions to issues and field questions, redirect calls to the appropriate staff when needed
  • Follow communication protocol to provide a positive experience to the customer and ensure that issues are thoroughly addressed
  • Coordinate requests between the customer and vendor servicing the request
  • Ensure that customer requests are closed out within the required time frame as designated in the service level agreement
  • Maintain thorough and accurate records of calls and manage the status updates for requests in the tracking system
  • Process required data entry associated with the interaction
  • May perform other duties as assigned such as reporting and analysis of call volume and resolution

Requirements

  • A high school diploma or a General Equivalency Diploma (GED). College or university credits or degree in applicable discipline preferred
  • Must be able to work independently, multi-task and to prioritize work requests
  • A minimum of two (2) years of work experience in an administrative, accounting capacity.
  • Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications is a must. Prior experience working in the electrical, mechanical service industries preferred
  • The candidate must be computer literate, including knowledge of word processing (Word), mail merge, scheduling (Outlook), spreadsheets (Excel) and other data base applications
  • Must be proficient in communicating at all levels in both oral and written form and competent at preparing professional, comprehensive memorandums, letters, reports, documents, files, etc.
  • Understanding of general accounting and financing is a plus. Working knowledge of account payables, receivables, budgets, and expenditure control is also desired

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions
  • The employee may also be regularly required to sit or stand for prolonged periods of time
  • Regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines
  • Regularly required to walk, talk, and hear

Company Description

We are a rapidly growing National provider of facilities services in the mission-critical environment. By focusing on three distinct markets (Data Center, Telecom, and Healthcare), we are able to customize preventative maintenance programs for our clients at a very competitive price. We utilize the latest technology to design thorough, cost-effective maintenance programs for HVAC, Generator, UPS/Batteries, DC Plant, and Fire Protection in thousands of critical facilities throughout the US. Every member of our team continually strives to accomplish our mission - To Be the Premier National Provider for Mission-Critical Environments by Delivering Exceptional Customer Service and Unparalleled Industry Expertise.

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