Organization Seeks Customer Service Representative!
Robert Half is in the hiring process for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative position is based in the Mechanicsburg, GA region and is a long-term contract / temporary employment opportunity.
This role is Remote local (need to live near Mechanicsburg, PA) with the chance to eventually go onsite
Your responsibilities in this role
+ Respond to basic telephone electronic and written inquiries from dental/vision professionals groups subscribers and brokers.
+ Communicate basic eligibility benefits and claim status.
+ Forward specific inquiries as directed for priority resolution.
+ Document each customer encounter or resolution in appropriate computer tracking system.
+ Expediently access reference materials to analyze and determine appropriate responses to telephone electronic and written inquires.
+ Identify reports and document system discrepancies.
+ Accurately complete online/hardcopy forms and route to appropriate department.
+ Meet and maintain production standards counts and inquiry response turnaround times.
* One year customer service experience within a call center or with related heavy customer contact experience i.e. hospitality retail food industry
* High school graduate with diploma or equivalent
* Ability to handle constant customer contact/forced workflow distribution
* Interpersonal and communications skills to work effectively with all levels of staff.
* Strong organizational/time management skills and multi-tasking abilities.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.