Customer Service Representative II – Order Support

Thermo Fisher Scientific

Grand Island, NY 14072

Posted 1 month ago

Job Description

Position: Customer Service Representative II - Order Support


Location: Grand Island, NY


**How will you make an impact?**


You will provide a high level of customer service to assist our internal and external customers in their day to day activity resulting in generating impactful success.


**What will you do?**


+ Use sales order entry system, website, price lists and job aids to provide accurate information to customers. Respond quickly and authoritatively to all order placement requests and customer inquiries which may include pricing, availability, order status, shipping details, etc.


+ Communicate with customers and internal support teams via email and telephone regarding a large variety of topics.


+ Assess individual customer requirements and direct activities to appropriate departments.


+ Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.)


+ Some aspects of the job will be recurring and routine, other assignments will be moderately sophisticated in nature where judgment is needed in resolving problems and making routine recommendations.


**How will you get here?**


**Education**


+ Requires a high school graduate or equivalent. Bachelor’s degree in Business Administration or a scientific field is desired, but not required.


**Experience**


+ 2 years of related customer service experience preferred.


+ Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software would be useful.


**Knowledge, Skills, Abilities**


+ Demonstrate proven understanding of personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.


+ Have the ability to demonstrate critical thinking skills and multi-task under timelines.


+ Possess self-motivation, passion, and positive demeanor and perform as a teammate.


+ This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.


+ The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.


+ Excellent written and oral communication skills are required.


+ Demonstrate judgment, tact and subtlety in looking after customers as well as handling confidential and/or proprietary information.


+ Accuracy is required in performing all functions of this position.


+ Initiative and organization skills are very valuable to ensure good customer service.


+ Be flexible with working hours to help cover west coast.


**What do we offer?**


**Excellent Benefit Package**


+ Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)


+ Medical, Dental, & Vision benefits-effective Day 1


+ Paid Time Off & Holidays


+ 401K Company Match up to 6%


+ Tuition Reimbursement – eligible after 90 days!


+ Employee Referral Bonus


+ Employee Discount Program


+ Recognition Program


+ Charitable Gift Matching


+ Company Paid Parental Leave


+ Career Advancement Opportunities!


Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .


Accessibility/Disability Access


Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.


+ This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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