Customer Service Representative III

Apex Life Sciences • Valencia, CA 91354

Posted 2 weeks ago

Job Description

Apex Life Sciences is seeking qualified Customer Service Representativesfor an established medical devicecompany in the Valencia, CAarea! For immediate consideration please send updated resumes to [Click Here to Email Your Resum]


  • Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGAs, event registration, candidate requests, etc.).
  • Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within business systems.


  • Troubleshooting of external devices with patients and sales reps, including processing associated RGAs and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
  • Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
  • Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.
  • Handling all overflow call types from Patient Care Reps, including:
  • Field information, order and RGA requests from patients
  • Update contact information
  • Send out replacement ID cards
  • Connect patient candidates to local reps, physicians and ambassadors
  • Register patients for local events Design and carry out various field studies related to various market released products.
  • Provide on call coverage after hours for all patient care call types.
  • Perform other related duties as assigned, including special projects.


  • 2 year or 4 year degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired.
  • Excellent written and oral communication skills and organizational skills.
  • General knowledge of computer skills required.

Preferred Qualifications:

  • 3-5 years experience in a fast-paced customer service environment desired.
  • Hospital, physicians office or medical field support experience desired.
  • Biology, medical terminology, medical products or manufacturing Customer Service experience.
  • Excellent written and oral communication skills and organizational skills required.
  • General knowledge of computer skills required.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.



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