Deal Desk Manager

Riverbed Technology, Inc. • San Francisco, CA 94118

Posted 2 weeks ago

Job Description

Company Overview

With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed The Digital Performance Company provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.

Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers including 98% of the Fortune 100 and 100% of the Forbes Global 100.

About this Position

Title: Deal Desk Manager

Location: San Francisco

Riverbed is about changing the rules. Forget about how things work today join us as we solve the problems of the future. Do you thrive on change? Do you like the constant challenge of the new? Do you value simplicity? Our intelligent insights and hard work makes things easy for our customers so we can enable them to serve their customers. Can you help us deliver technology without disruptions technology that just works?

Riverbed Technology is the leader in application performance infrastructure, delivering the most complete platform for location-independent computing. Location-independent computing turns location and distance into a competitive advantage by giving IT the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. Riverbed's 24,000+ customers include 97% of the Fortune 100 and 95% of the Forbes Global 100.

About this Position:

In this role you will be a strategic advisor to sales and the business on all aspects of deal strategy. You will work cross functionally with Sales, Finance, Customer Success, Legal, Sales Operations, and Product to ensure that informed business decisions are being made.

This will range from driving individual deal conversations with the Sales Teams, to defining global policies and functionality requirements. You will help define new business models, strategies, and processes relating to Riverbed's Sales and GTM strategies.


* Strong business acumen. Prior sales, contracts management, or business consulting experience a plus.

* Experience in complex deal structuring, including Enterprise License Agreements (ELAs).

* Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.

* Must be a self-starter with strong organizational and time management skills.

* Detail oriented, energetic professional who is a team player with excellent verbal and written communication skills.

* Strong understanding of reporting systems and data structure, coupled with the ability to work cross-functionally.

* Self-motivated and self-directed.

* Excellent analytical and problem solving skills to enable informed decision making.

* Experience with, reporting, and CPQ.

* Strong Excel skills including the ability to consolidate multiple datasets into a single document, analyze data sets using pivot tables and formulas. Experience writing Macros a plus.

* Ability to work collaboratively, and interest in being a subject matter expert.

* Excellent follow through.

* Prior experience in the enterprise software space.

Personal Qualities:

* Outgoing and comfortable building cross-functional relationships.

* Accurate and efficient.

* Comfortable with organizational changes.

* Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.

* Strong attention to detail.

* Ability to handle tough conversations and drive consensus on complex and difficult subjects.

* Strong sense of ownership and accountability.

Daily activities include:

* Review, research and approve non-standard pricing requests.

* Manage discount and gross margins.

* Manage and communicate all information related to the Deals Desk mission, guidelines, best practices, playbooks and business processes.

* Implementation of business process improvements.

* Develop and share best practices and ensure standardization across GEOs.

* Coordinate non-standard requests and be able to navigate through complex business processes and policies.

* Participate in designing, testing, and troubleshooting automated deal management functionality.

About Riverbed

Why Riverbed Technology?

If you're a high-achiever who wants to be part of a dynamically growing, billion-dollar-plus San Francisco-based company, then you should consider Riverbed. If you want to rapidly develop your career with a company that is also a great place to work, Riverbed should be at the top of your list. Riverbed recently won recognition from two of the most well reputed barometers of the work environment. We are the Glassdoor "Employees' Choice" award winner as one of the top places to work, ranking #17 overall and #9 among technology companies. Additionally, we've been recognized with a Sloan award for work-life balance, which underscores our core values at Riverbed. If you can add to our collective talent and unique culture, then this job might be right for you!

Additional information about Riverbed (NASDAQ : RVBD ) is available at We are proud to be an EEO/AA employer. M/F/D/V/LGBT.

Job Segments: Sales Operations, Deals Desk, contracts, legal

About Riverbed

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today's top talent as a great place to work by Glassdoor, Fortune magazine's 20 Great Workplaces in Tech and by numerous other publications.

Learn more at

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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