Director, E-Commerce Customer

Mosaic • Pleasanton, CA 94588

Posted 1 week ago

Job Description


Responsible for improving the strategic online presence and driving e-commerce sales growth on behalf of Acosta clients at a specific account. Each e-commerce Customer Director will represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer.


* Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.

* Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.

* Define guidelines and make recommendations based on leading industry practices tailored to customer needs.

* Coordinate and collect digital assets and execute plans.

* Establish strong integration into retailer e-commerce teams.

* Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.

* Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.

* Coach and mentor the e-commerce managers at other accounts.

* Provide consulting expertise, direction, and assistance to e-commerce managers.

* Advise on assortment to fit retailer strategy.

* Work with the manufacturer to prioritize digital shelf improvements.

* Surface promotional and marketing opportunities on site.

* Surface third-party media opportunities to enhance presence.

* Create cross-manufacturer merchandising opportunities.

* Advise on trade/marketing investment plan.

* Report results aligned with retailer capabilities.


* Seven years of experience in business, customer management, and customer development or similar function.

* Two to three years of e-commerce experience, preferably focused on multi-channel retailers, with a passion to drive e-commerce growth.

* Familiar with managing the digital shelf, updating content, creating online merchandising, promotional, and media plans.

* Product information manager (PIM), digital asset manager (DAM), and content management tools experience.

* Retailer-specific e-commerce capabilities and processes experience preferred.

* Plan, monitor, and manage departmental budgets

* Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.

* Strong coordination and project management skills.

* Strong business communication and interpersonal skills with both internal and external workgroup.

Acosta Sales & Marketing is an Equal Opportunity Employer


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