Director of Fitness - Medford

Crunch Fitness Int'l • Medford, MA 02153

Posted 1 week ago

Job Description

Fitness Holdings Northeast LLC is looking for a Director of Fitness to oversee all Personal Training departments over 18 clubs between Philadelphia and Boston.

We are a franchise of CRUNCH Fitness. We are headquartered in Greenwich, CT. Our mission is to launch a network of CRUNCH gyms across the northeastern United States. With franchise rights in Westchester County, NY, Philadelphia, PA, Northern New Jersey and Boston, MA, Fitness Holdings, LLC is on pace to build 50 clubs throughout the Northeast Corridor.

With a focus on low cost, high volume and superior customer service, Fitness Holdings, LLC's first location opened in May 2013 in White Plains, NY and its second location in North Brunswick, NJ, in June 2014. By the end of 2014, clubs opened in Port Chester, NY, Fairless Hills, PA, Roslindale, MA, and Woodbridge, NJ. We opened our next 4 clubs in East Norriton, PA, Medford, MA, North Bergen, NJ, and Huntingdon Valley, PA, all in the year 2016. In January of 2018, we acquired 8 clubs in central MA, and are in the process of opening a few more clubs this year.

Crunchis a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Job Summary:

The Director of Fitness (DF) is responsible for ensuring that each club's Personal Trainers exemplifies the company's culture and values, achieves the desired financial results, and for the flawless execution of company operations, procedures, programs in place for each club location.The DF will also be held accountable for ensuring the following:
  • The DF will achieve and exceed the Company's PT sales plans and KPI's (Key Performance Indicators).
  • The DF will ensure that programs and operational protocols in place to ensure the achievement of member satisfaction and retention.
  • The DF will ensure that each club is following company policies and values as well as health and safety procedures.The DF will ensure that the appropriate performance management is in place to ensure feedback is occurring on an ongoing basis and performance problems are addressed in a timely and appropriate manner with the appropriate level of support from HR / upper management.

Job Travel Requirements: 100%

Essential Job Responsibilities:

Finance and Operations
  • Meet or exceed fitness department budgeted gross revenues, maintain positive net income on a quarterly and annual basis (per pro-forma) as well as headcount forecasts
  • Create a plan to manage existing PT accounts and aggressively expand customer base through new business acquisition.
  • Create and maintain a PT dashboard to track and evaluate client sessions (session package status, expiration of packages and renewals and coordinate lead flow management).
  • Maintain a safe, productive and inviting exercise environment for employees, members and guests
  • Develop schedules and goals for all staff members of the fitness department
  • Audit day to day functions of the personal training staff. Oversees schedule to make sure personal trainers adhering to all expectations set forth by management.
  • Track member feedback through the use of comment cards and other customer care techniques. Supervises and follows up on member requests and comments.
  • Continuously monitor the PT business and financial results and develop meaningful action plans to improve performance of the business.
  • Model team expectations by interacting and observing team members, checking the details of member experiences, making recommendations and proactively solving problems.
  • Lead and educate the team and provide leadership to reinforce the contributions in which Personal Training delivers to provide greater member engagement and retention.
  • Ensure that the Team has current and up-to-date Personal Training certifications.
  • Update database on certifications(Datatrak)
  • Submit annual fitness budget for each club within district
  • Assist in the implementation and promotion efforts as they pertain to upcoming club events, new health and fitness programs/SGT classes
  • Handle client questions and concerns at the fitness desk including but not limited to: taking payment for training sessions, scheduling appointments, etc.
  • Provide monthly/quarterly equipment needs for each club
  • Report and monitor all equipment issues/replacements via Fitness Manager
  • Communicate with all Partners and Crunch Corporate on all new training programs and protocols
  • Certified in DotFit; Train all new employees on Dotfit
  • Order all necessary supplements/equipment/apparel for DotFit

People Management

Job Details

Location:  Medford, MA 02153

Employment Type:   Full-Time


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    Director of Fitness - Medford

    Crunch Fitness Int'l • Medford, MA 02153

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