Director of Product, Mobile

Zendesk • New York, NY 10007

Posted 2 weeks ago

Job Description

We're looking for an experienced product leader to shape the future of Zendesk's mobile offerings. This team is responsible for making the customer support mobile agent experience effortless, and for providing best-in-class embedded mobile support with our SDKs.

Why you'll want this role:

* In this role, you'll define new and innovative ways to deliver mobile support experiences, as well as deliver awesome customer experiences through our embeddable SDKs.

* This role encompasses two broad domains -- first -- enabling our customers to deliver amazing customer service on their mobile products; and second -- enabling mobile access for support agents via our mobile apps.

* In shaping the future of the Zendesk mobile products, you'll directly manage a team of product managers, and have personal ownership of key elements of the mobile solution.

* You will represent mobile at a leadership level across the company

* You'll define a mobile strategic plan and high level roadmap, aligned with your perspective on the mobile market

* You will empower product managers and help drive the vision for the mobile apps, SDKs and APIs that comprise our mobile product suite

* You will manage, inspire, and grow the product organization and associated teams

* You'll ensure business and technical stakeholder needs are aligned; you'll also own KPIs and own business outcomes

* As Zendesk is a global company, you will need to collaborate extensively across geographies and product teams.

What you bring to the role:

* 10+ years experience leading and building well-loved software products

* Extensive iOS and/or Android mobile app experience, and an interest in both

* Experience defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale

* 5+ years experience managing multiple Product Managers and a portfolio of products

* Compelling storytelling, with experience communicating concepts and ideas to engineers, creatives, and leadership

* Strong product instincts, matched with deep analytical thinking

* A strong, demonstrated ability to generate excitement and bring cross-functional teams together

* Demonstrated experience in agile, lean startup product management processes

* Ability to influence decision-making at all levels within an organization and in a variety of contexts.

#LI-RO

The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion (https://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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