Job DescriptionAt Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven leaders who
are passionate about our quality products and great customer service. We think you’ll
agree that it’s a great time to join #TeamWFM.
The Team Leader, WFMOA: E-Commerce role will require you to lean into your experiences on how to effectively drive the execution of product, labor, and customer demand metrics. In this role, you will be expected to perform many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solver. Where the path forward is dynamic, we partner and drive solutions with our store support teams but often, you will be expected to be the front-line contact and first point of entry for our team members and business partners.
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. You will be expected to execute a best-in-class process, resulting in reduced costs. As a front-line leader, you will be the main point of contact for in-store shoppers and cross-department partners, requiring excellent people skills. Through these relationships, you will invent new strategies that will help improve our team member and customer experience. As a Team Leader, it is expected that you will be able to operate in a highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject matter expert on all WFMOA processes, execution and tracking towards program KPI goals.
Responsibilities You will be responsible for all aspects of daily operations including supporting WFMOA
Customer Delivery and or pick up orders, labor, regulatory compliance, and special projects as assigned.
You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.
In addition, the Team Leader:
• Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing
metrics and capacity
• Reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can
support incoming WFMOA orders.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and
exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team
• Provides timely, thorough, and thoughtful performance evaluations.
+ Maintains cleanliness of all department areas including staging area and coolers, and any inventory
well-stocked and properly rotated.
• Consistently supports and models WFM Leadership Principles and Core Values.
+ 24+ months retail experience including 12+ months
+ High School diploma or equivalent diploma
+ You are authorized to work in the US without sponsorship.
+ You have prior experience leading high volume teams
+ You take ownership in your work and team and are available to work overtime during peak seasons and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
+ Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
+ You have a bachelor’s degree in Engineering, Operations, or a related field.
+ You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
+ You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills.
+ You enjoy analytical work and using data to provide thought-provoking and workable solutions.
+ Data is what you look to when given a problem to solve.
+ You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
+ High energy, enthusiastic, and displays an affinity for our products, core values, and company
+ Demonstrates exceptional level of knowledge surrounding (new) products, item location,
+ pricing and awareness of relevant competitors and industry trends.
+ You see value in long term thinking and large scale impact to our company.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.