Electronic Banking Assistant

Middlesex Savings Bank

Westborough, MA 01581

Posted 1 month ago

Job Description

**New Hires are eligible for a $2,500.00 sign on bonus.**


Performs a variety of processing and reconcilement activities related to electronic fund transfers, (included but not limited to ATM Network, ACH, Internal Transfers, Internet, e-mail and fax) and related responsibilities as assigned in conformance with the Bank’s policies, procedures and objectives including attention to security and risk management.. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.


+ Facilitates the movement of incoming and outgoing ACH files throughout the day. Including downloading files from the Federal Reserve and online banking platform, performing OFAC screening, uploading files into ACH management system, and coordinating with Information Technology Department to post files to core. Refer any file issues to Supervisor. Ensure all ACH files balance at end of day.


+ Reviews and processes rejected ACH items throughout the day.


+ Creates and maintains customer profiles on ACH management system for all corporate ACH originators.


+ Acts upon death notifications & reclamations received. Researches customer accounts and informs Supervisor of any ACH items that must be returned. Places lockout flags on accounts when needed. Sends customer correspondence.


+ Verifies all wire transfer requests received via phone, fax, and through online banking. Ensures proper processing and routing of wires through wire management system and core banking system according to regulations, laws and Bank policy. Verifies end of day totals.


+ Processes set-ups of new pre-authorized internal transfers and performs maintenance of existing transfers when needed.


+ Processes orders for foreign drafts.


+ Processes debits and credits to the general ledger. Reconciles related general ledger accounts. Maintains all related documentation according to Record Retention Schedule.


+ Backs up other Electronic Banking Assistants and Senior Electronic Banking Assistants as required.


+ Identifies and recommends process improvements and ways to increase efficiencies.


+ Refers sales opportunities to other departments or bank affiliates in support of established objectives.


+ Ensures full compliance with the Bank’s Information Security Policies and Procedures.


+ Performs all duties in accordance with prescribed regulatory compliance guidelines.


+ Performs related and unrelated duties as may be required.


+ High School diploma or its equivalent.


+ One to three years banking or operations experience.


+ Effective organizational, interpersonal and communications skills.


+ Attention to detail.


+ Must possess at least intermediate technology skills, including Microsoft Office.


+ Must have scheduling flexibility.


Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


Req #: 4594


Standard Working Hours: Monday to Friday 8:00AM to 5:00PM


External Company URL: www.middlesexbank.com


Street: 120 Flanders Road



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