Engineer Field Service II

Thermo Fisher Scientific

Santa Fe, NM 87501

Posted 1 month ago

Job Description

**Engineer Field Service II**


When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.


**Location/Division Specific Information**


The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.


Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.


**How will you make an impact?**


The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.


This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.


**What will you do?**


+ Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order


+ Conduct on-site scheduled planned maintenance visits


+ Provide troubleshooting and repair support for customers and other field service personnel


+ Cultivate and develop positive working relationships with customers, system users and company personnel


+ Successfully complete technical training, as required


+ Travel, often on short notice, to customer sites to resolve problems or support other field service personnel


+ Complete and submit field service reports


+ Be able to perform PM on assigned tools


+ Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions


+ Provide training for customers and users on system maintenance


+ Provide feedback to product quality teams


+ Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation


+ Provide feedback for various reports including identifying and isolating unique problems with system


+ Act as a subject expert and resource for training


**Minimum Qualifications:**


+ Typically requires a University degree or equivalent combination of education and experience in electronic system troubleshooting


+ Typically requires approximately 5 years of hands on technical experience installing, troubleshooting, repairing and calibrating sophisticated analysis tools such as SEM, TEM, FIB or similar systems.


+ Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.


+ Ability to partner effectively with customers


+ Excellent interpersonal communication skills; must have a professional working proficiency in English


+ Proven track record to troubleshooting complex systems and subsystems down to component level


+ Literate in MS DOS and Windows software environments


+ Able to read and interpret schematics


+ Familiar with UHV phenomenon and technology


+ Must have ability to obtain a valid passport and travel regionally and internationally as required


+ Must possess a valid driver’s license


+ Physical requirements include the ability to lift up to 50 lbs.


+ Must be able to secure entrance to US Government laboratories and facilities, if required


At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


_Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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