Executive Director, Design

BBVA • Houston, TX 77020

Posted 2 weeks ago

Job Description

* Location: Houston, Texas. United States

* Job type: Employment | Business Development Usa

* Published on: 14th October 2018

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Organizational Context

BBVA is increasingly recognized as a leading global innovator in the banking industry. The organization has undergone a holistic digital transformation, refocusing the banks products and services on the customer. BBVA is deeply committed to delivering truly human-centered experiences across its global footprint.



BBVA Compass in the US is becoming a new champion for BBVAs customer-centered strategy and is building a world-class team of digital talent to envision, design, and deploy a comprehensive set of radically differentiated experiences across the entire customer lifecycle. BBVAs unique and authentic commitment to be transparent, clear, and responsible with all its stakeholders is the philosophical foundation that supports and accelerates the team’s customer experience work.



The Head of BBVA Compass Design will lead Design Thinking change within the organization by influencing leadership, building processes which support strong design, and by developing a strong team. This person will bring the right designers and UX professionals together on specific projects and inspire them to do beautiful and innovative design work. They will be responsible for leading design on multiple projects, managing and developing designers, and feeding into the broader strategic direction of initiatives.

Requirements

Skills and Experience



* 10+ years of experience with a Bachelors Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design or sufficient work experience.

* Experience directing multiple, complicated commercial design projects at a leading agency or within internal design function at a major brand involving senior stakeholders and interdisciplinary creative teams.

* Worked with major brands, large budgets and experience aligning to brand guidelines.

* Experience of acting in team leadership roles, including planning and resourcing for projects, senior stakeholder management (including ability to get buy-in on UI/UX direction) and status tracking and reporting.

* Stakeholder management skills able to build strong relationships, communicate effectively and, when necessary, challenge constructively. This should include the ability to steer an initial project proposition to ensure the design direction is the best one for the needs of the customer and the business and to explain in detail the approach and rationale behind a design.

* Deep experience doing hands-on user interface design working on multiple, large scale projects across a wide range of platforms and devices for example, desktop applications, mobile apps (iOS, Android, Windows, Blackberry), desktop web and responsive web. The ideal candidate will have a broad spread of abilities across user interviews, persona development, storyboarding, wire-framing, visual designs, prototyping, and usability testing.

* Broad understanding of the whole process of developing digital solutions knowledge of and passion for Interaction design, Service design, front-end development.

* Familiar with designing product, services and experiences across multiple user touch points.

* Ability to think analytically, leverage data and research to support design, and synthesize information from multiple sources to make clear and informed decisions.

* Highly creative with the ability to generate ideas and practically contribute to design details.

* Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.

* Project management able to plan and coordinate different work streams to deliver work on time and on budget.

* Problem-solving skills able to work tirelessly and think creatively in order to find solutions to problems/issues (relating to design choices, team set up, prioritization of projects etc.).

* Strong proficiency with relevant design software/tools Adobe Photoshop, Illustrator, Sketch.

* Awareness of new and emerging design trends and patterns.

* 8+ years experience working with relevant design software such Adobe Photoshop and Illustrator or sufficient work experience.

* 8+ years experience working with responsive web and mobile applications.

* 3-5 years experience designing for Agile projects.

* At least 1 year of experience using Design Thinking techniques professionally and the ability to run workshops.

* Experience working in multicultural environments, fluency in Spanish is a plus.

* Experience working within the financial sector is a plus.



Competencies



Communication: Excellent written and verbal communication skills with the ability to fluently communicate in the vernacular of Design, Business and Technology and effectively translate between the three. Exceptional negotiation and influencing skills to guide stakeholders and partners toward the best customer experiences. Collaboration: Ability to build on the ideas of others and facilitate ideation, rather than enforcing own opinions. Must work cooperatively as part of a team, alongside team members rather than working separately or competitively. Builds and maintains effective working relationships with a wide range of people.



Strategic & Analytical thinking: Ability to see the bigger picture, spotting patterns and facilitating cohesion across products and services. As well as consider the bigger picture -

Functions

Key Responsibilities



* Evolve Design Thinking from mid-adoption to everyday practice within BBVA Compass. Demonstrate the value to business partners in positive outcomes, and build internal Agile processes which support design success.



* Set the Design Team strategy developing and refining how we engage and inspire the business, setting the overall creative direction, establishing the setup and workflow of the team etc.

* Develop and refine thought leadership perspectives.

* Ensuring this insight is disseminated through the design team and applied to projects.



* Intimately understand the consumer and their needs, as well as our products/services in order to build amazing experiences which hit business targets. Coach team members to do the same.

* Manage UX research & testing to ensure the best solutions are developed.



* Strategic alignment with business partners to shape a competitive product roadmap which addresses critical consumer needs with excellent experiences.

* In collaboration with product owners, the businesses, and engineering, create an innovative design vision for projects.

* Work with internal clients to establish clear requirements and creative briefs for projects, guiding them in a suitable and on-brand direction.

* Clearly explain design process to stakeholders, negotiating appropriate timelines.



* Lead and inspire a highly collaborative team with open communication and coaching, aimed at developing strong and engaged talent.

* Strive continuously to elevate the quality of

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