F&B Manager

Highgate Hotels • New York, NY 10001

Posted 1 week ago

Job Description

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgates portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hilton Times Square is an upscale, sleek, boutique-style hotel that was built in 2000 and soars 44 stories above Manhattan. With a prime Times Square location on famous 42nd Street, the hotel is surrounded by Broadway theaters and is steps from Madame Tussauds New York, Ripleys Believe It or Not & New York Citys best shopping and attractions. The hotels 460 oversized guestrooms have been newly renovated & feature modern amenities. Employment Status Full-Time Overview The Hilton Times Square is seeking an experienced Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlets operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities Oversee all aspects of the daily operation of the outlets including room service, restaurant and bar Supervise outlet personnel ensuring adherence to all brand and corporate standards; levels of service. Respond to guest complaints in a timely manner; provide prompt resolution. Work in conjunction with other Culinary and F&B Managers ensuring open communication on all concerns as they arise. Keep immediate Supervisor fully informed of all problems or matters requiring his/her attention. Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans in a timely manner. Monitor quality of service in F&B outlets; provide counselling and encouragement throughout day. Assist in menu planning and preparation. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure compliance with SOPs in all outlets. Ensure compliance with requisition, ordering and purchasing procedures. Maintain visible floor/department presence; assist staff as needed during each meal period. Conduct staff performance reviews in accordance with Highgate Hotel standards. Ensure the training of employees on SOPs and technical job tasks. Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc. Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. Complete tip reporting. Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards. Partner with Managers throughout hotel ensuring 100% guest satisfaction Must be able to learn all facets of F&B operation/outlets Assist with scheduling and payroll Strong resolution skills for guests and Team Members alike Work flexible schedule including nights and weekends Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times. Must be able to move/lift upwards of 50 lbs. Experience with MICROS Experience with F&B cost controls; liquor inventory NYC Union experience preferred


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