Field Installer

Connect America Medical Alert Company

Great Falls, MT 59404

Posted 1 week ago

Job Description

Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment. We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

We are seeking a Contract Service Technician to work remotley in the Great Falls, MT area. This postion installs and services medical alarms and medication management equipment, while providing excellent customer service and growing customer relationships.


+ Work with clients in their homes installing medical alarms and medication management units, providing a high level of customer satisfaction

+ Adhere to all company regulations and procedures, always represent Connect America in a positive and professional manner

+ Contact clients within two business day of receiving assigned jobs in COMPASS and schedule all install and service appointments directly with clients.

+ Able to follow procedures and directions for servicing and installing medical equipment

+ Utilize COMPASS software to retrieve jobs, contact clients, schedule installations, enter job notes, perform timely installation and service visits, educate clients and care providers on use and care of installed equipment, complete paperwork with client signature

+ Upload required documentation (Subscription form/Waiver), enter job notes, complete the equipment and “installer complete” the job in COMPASS

+ Assist clients, nurses, and caregivers with technical problem solving as needed

+ Document any equipment issues through maintenance tickets, enter return orders in COMPASS to return equipment to be cleaned and tested at the Connect America Newberg, Oregon office.

+ Maintain personal inventory of equipment, responsible for 2-4 physical inventories per year

+ Maintain open communication with Connect America Oregon office staff and notify them in a timely manner when unable to reach clients or for other issues with installs

+ Turn in job invoice along with daily hours and miles on a bi-weekly basis

Position Requirements:

+ 1+ year in service-related field with reliable transportation

+ Excellent verbal and written communication skills, problem-solving ability, technical knowledge

+ Able to pass a background check, drug screening, motor vehicle check

+ Skilled at working with people experiencing physical, mental, and medical challenges

+ Skilled at using windows-based PC, email, and web-based platforms

+ Skilled at work organization and prioritization, and time management

ID: 2019-1552

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