Field Service Engineer/Customer Engineer II - (C2)

Applied Materials • Austin, TX 73301

Posted 4 weeks ago

Job Description

Applied Materials is a Fortune 500 company with over 14,000 employees in more than 90 locations and 20-plus countries. Today were a global leader in flat panel display and solar PV equipment, two industries that increasingly rely on nonmanufacturing to achieve technology breakthroughs.

Applied works to improve the way people live. This is true from the health and well-being of our employees and their communities to our sustainable business practices and corporate governance. Every aspect of our business supports the goal of building a brighter future for all. Our mission is to lead the world with materials engineering solutions that enable customers to transform possibilities into reality. Every day, we help high tech manufacturers around the world stay in the vanguard of technology and increase efficiency throughout the equipment lifecycle, so they can realize their technology roadmaps, solve tough problems, and overcome production challenges.

Our innovations make possible the technology shaping the future. Join us today and help make that happen!

Job Mission

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality, and our field service engineers are positioned in the frontline - Installing, supporting and optimizing complex systems and machinery in our customer sites around the globe. Our machines combine advanced electronics, lasers and optics, robotics, mechanics, chemistry, controls, computing and software, and our field service engineers master these fields together with customer facing skills, and grow throughout their careers as they advance in rank and knowledge.

Job Description

Responsibilities:

Your role may include some or all of the following:

  • Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
  • Analyze applicability, accuracy and adherence to design specifications.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with co-workers, customer & field support in isolating and solving problems.
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Act as a resource for users on routine malfunctions.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
  • Provide appropriate support and assistance to less experienced personnel as necessary.

Personal Skills

  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Ability and desire to work in a safe manner at all times.
  • Clear and effective communication skills.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Strong customer focus and commitment to Customer Satisfaction.
  • Work according to a strict set of procedures within the provided timelines.
  • Mechanical aptitude and knowledge of robotics, pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  • Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Ability to train and mentor Engineers and customer employees.
  • Verbal and written language skills in English.


Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit, walk, talk, hear, use hands to keyboard, finger, handle, and feel, stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 35 pounds in weight unaided.
  • May require travel dependent on company needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Willingness to continue learning and growing in a professional environment is necessary.
  • Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  • Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
  • Position works under the direction of a Manager.


Education


  • Position requires an Associates degree in an Engineering field or equivalent experience.


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.


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