Financial Counselor

Phoenix House • Dallas, TX 75201

Posted 2 weeks ago

Job Description

At Phoenix House, change is something we

embrace every day as part of our values to deliver exceptional care. Phoenix

House provides individualized, holistic drug and alcohol addiction treatment,

with a legacy spanning nearly 50 years. We are passionate about healing

individuals, families and communities challenged by substance use disorders and

related mental health conditions. Phoenix House supports the mission through a

holistic approach that focuses on the distinct mental, physical, and social

needs of every person; innovation of best-in-class and evidence-based

prevention, treatment, and recovery programs; and, the promotion of greater

understanding of addiction. Our devoted staff are committed to treating the

whole personand come from all fields.

We operate personalized, strength-based,

gender-responsive programs while living the values and being accountable for

our commitments. Being introspective and becoming part of the solution is

integral to every interaction and person we touch. As One Phoenix House we

believe in having fun along the way embracing progress not perfection as

our journey continues.


Reporting to the House Manager, the Financial Counselor oversees and

assists with patient and family access to care at Phoenix House in regards to

the customer service, financial, administrative, and other related areas and

responsibilities. Responsibilities include; Maintaining and providing a high

level of customer service to patients, families, referral sources and all

related parties. Willingness to answer inbound phone calls as needed to ensure

the treatment process is organized and prompt. Greeting families and assist all

visitors with check in, questions, and intake paperwork/process. Assisting in

scheduling making adjustments to best meet the needs of the patients and

program needs. Assisting clinical staff with assessment responsibilities when

and where appropriate/necessary. Working with families to review financial

needs, eligibility, as well as collecting payments, setting up payment

plans/loans, reviewing benefits, financial screening, and answering all

financial questions.


+ Variable

Daytime, Evening, and Weekends



+ LPC,

LCSW, LPC-Intern, LMSW, LCDC, LMFT or other professional counseling license is



+ Experience

with Electronic health Care records preferred

+ Background

in finance, accounts payable, billing, or other related field is preferred


+ Proficiency

in MS Office products and experience utilizing web-based programs

+ Excellent

organization and time management skills

+ Ability

to work efficiently in a fast-paced team environment

+ Ability

to establish and consistently enforce appropriate boundaries with clients

+ Ability

to model positive behavior.

+ Must

maintain a valid TX Drivers License, have proof of automobile insurance and

maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background

checks, fingerprints, drug testing, physical exams, medical exams, TB testing,

verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer

providing equality of opportunity to all who are protected against

discrimination by law, regulation or executive order, including veterans and

individuals with disabilities.

EEO is the Law:Applicants

and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled


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